Summary
Overview
Work History
Skills
Timeline
Generic

Ajazz Thomas

Summary

Highly motivated Customer Support Specialist with a passion for providing exceptional service and a track record of resolving complex issues. Seeking to leverage strong communication skills and technical expertise to contribute to the growth and success of the company.

Overview

13
13
years of professional experience

Work History

Warehouse Coordinator

Capstone Logistics
Dallas, Texas
06.2024 - Current
  • Provided administrative, inventory, and clerical support to streamline operations for Capstone site management and corporate office.
  • Documented actions by completing forms, reports, and logs to maintain accurate records.
  • Assisted customers with order inquiries and provided product information to enhance satisfaction.

Health Survey Specialist

Aetna
remote
09.2022 - 06.2024
  • Call new DSNP members who have both Medicare and Medicaid within 90 days of their plan start date
  • Evaluated member's medical, mental, cognitive, functional, and social needs through targeted questioning
  • Managed referrals for members with urgent needs or complex challenges to nurse care managers or customer service teams
  • Recorded call details in member's electronic health record, ensuring compliance with privacy regulations

Healthcare Customer Service Representative

Teleperformance
remote
07.2020 - 09.2022
  • Handle inbound calls from medical professionals, using medical terminology, to request and verify benefits
  • Resolved customer issues efficiently through active listening and effective communication.
  • Collaborated with healthcare providers to address client concerns promptly.
  • Documented customer interactions accurately in the case management system.

Tier 1 Associate

Teleperformance
remote
07.2018 - 07.2020
  • Provided timely and accurate responses to customer requests via telephone, email, chat or other forms of communication.
  • Supported customers with online billing, access, and account issues.
  • Performed data entry tasks to update customer accounts in the system database.
  • Researched required information using available resources.

Customer Service Representative

Frontier Airlines
Chicago, Illinois
02.2014 - 03.2018
  • Resolved customer inquiries via phone, email, and in-person, ensuring timely assistance.
  • Managed customer feedback and escalated issues to supervisors for prompt resolution.
  • Assisted passengers with check-in and boarding procedures.
  • Coordinated with baggage services team to handle luggage claims efficiently.

Skills

  • Inventory Management
  • Data Entry
  • Data documentation
  • Compliance adherence
  • Customer relationship management
  • Email Management

Timeline

Warehouse Coordinator

Capstone Logistics
06.2024 - Current

Health Survey Specialist

Aetna
09.2022 - 06.2024

Healthcare Customer Service Representative

Teleperformance
07.2020 - 09.2022

Tier 1 Associate

Teleperformance
07.2018 - 07.2020

Customer Service Representative

Frontier Airlines
02.2014 - 03.2018
Ajazz Thomas