Ajée Batts
Yonkers,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Nine Mile Entertainment
03.2016 - Current
- Strategically manage 10+ artists' travel arrangements, and hotel accommodations (international and domestic) monthly
- Managed and prepared T&E reports for approval and processing
- Implemented a digital filing system that reduced document retrieval time by 20%
- Organized and coordinated calendars for 2 executives, scheduling over 30 appointments and meetings monthly
- Streamlined office communication by handling up to 50+ emails and calls daily whilst ensuring accurate message delivery, and prompt responses regarding future events.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Tech Support Representative
TEKsystems
04.2022 - 12.2022
- Assisted callers in identifying issues by verbally guiding customers through solutions for improved functionality
- Used ticketing systems to manage and process support actions and requests
- Collaborated with supervisors to address caller inquiries and technical issues for a 70% increase in process efficiency
- Optimized customer experience and satisfaction by meticulously documenting support interactions, ensuring efficient and personalized services for returning customers
- Improved caller experience by greeting 50+ callers daily by providing a welcoming and friendly atmosphere
- Used remote login tools to assist clients with technical and product questions.
Customer Care Representative (Call Center)
Convergent
01.2021 - 03.2022
- Promptly answered inbound calls regarding utility bill payments, whilst professionally handling customer complaints for a 10% increase in the customer retention score
- Increased sales by 17% by informing customers with additional information regarding available products and services
- Consulted with customer inquiries about billing and offered products.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Technical Support Rep (Call Center)
Computer Generated Solutions
05.2020 - 01.2021
- Successfully outsourced Technical Support & Acknowledgment to Sprint customers, reducing resolution time by 10% and increasing customer satisfaction scores by 15%
- Provided prompt technical support to customers, addressing inquiries about product features and functionalities
- Assisted in any customer inquiries regarding billing and products
- Analyzed and resolved non-routine issues with nonfunctioning electro/ mechanical equipment/ software applications to improve system reliability by providing solutions using effective troubleshooting and timely corrective actions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Associate of Science - Business Administration
Borough of Manhattan Community College
New York, NY06.2015
Skills
- Scheduling and calendar management
- Travel Arrangements
- Administrative Support
- Microsoft Office Suite
- File Organization
- Office Organization
Timeline
Tech Support Representative
TEKsystems
04.2022 - 12.2022
Customer Care Representative (Call Center)
Convergent
01.2021 - 03.2022
Technical Support Rep (Call Center)
Computer Generated Solutions
05.2020 - 01.2021
Administrative Assistant
Nine Mile Entertainment
03.2016 - Current
Associate of Science - Business Administration
Borough of Manhattan Community College