Jeanie Glenn

Answered phones and directed to appropriate personnel or take information for a service call. Send information to manager for assignment of a technician. Enter information into Access and later into Service Trade with all applicable information. Create PO's for parts required for repairs. Closed order when technician completes repair project. Create invoice for work completed and submitted to manager for approval. Assist Accounting Department with the filing of PO's and invoices.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Maintained inventory of office supplies and placed orders.
• Developed filing system for historical documents, preserving important company records and improving access to information.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Improved staff morale by organizing recognition programs, acknowledging outstanding contributions and fostering positive work culture.
• Negotiated with vendors to reduce office supply costs, leveraging bulk purchase agreements.
• Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Established administrative work procedures to track staff's daily tasks.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and vendors and maintained effective lines of communication.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
• Performed research to collect and record industry data.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.
• Assisted customers with sales needs such as inventory and shipping questions.
• Researched and analyzed customer feedback to identify areas for improvement and growth opportunities.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Developed and maintained relationships with key accounts and existing customers.
• Prepared and presented sales reports and customer profiles to upper management.
• Improved order processing efficiency by maintaining accurate records in CRM systems and tracking customer interactions.
• Developed working knowledge of CRM to effectively track sales leads and activities.
• Learned and frequently used multiple sales systems to investigate, track, and correct customers' issues.
• Boosted sales performance by providing timely and efficient support to the sales team.
• Collaborated with vendor development and support staff to resolve various issues impacting sales activities.
• Participated in sales strategy meetings to provide valuable input resulting in the development of innovative approaches to reach target audiences.
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Collaborated closely with finance departments to ensure timely invoicing and payment collection from customers.
• Contributed to development of software programs and tools focused on enabling sales team to communicate and operate more efficiently.
• Received and organized vendors samples for use by sales team.
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Expedited contract negotiation processes by reviewing, editing, and preparing critical documents for management approval.
• Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
• Assisted in achieving better pipeline management while increasing conversion rates using effective CRM updates.
• Coordinated responses and resources to handle special client requests.
• Documented customer complaints and completed corrective action requests.
• Streamlined sales processes for increased revenue generation through effective communication and collaboration with cross-functional teams.
• Selected correct products based on customer needs, product specifications and applicable regulations.
• Built relationships with customers and community to promote long term business growth.
• Achieved or exceeded company-defined sales quotas.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
• Developed, maintained and utilized diverse client base.
• Attended monthly sales meetings and quarterly sales trainings.
• Kept detailed records of daily activities through online customer database.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Recorded accurate and efficient records in customer database.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Contributed to event marketing, sales and brand promotion.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Set and achieved company defined sales goals.
• Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
• Presented professional image consistent with company's brand values.
• Met existing customers to review current services and expand sales opportunities.
• Contributed to team objectives in fast-paced environment.
• Maintained current knowledge of evolving changes in marketplace.
• Stayed current on company offerings and industry trends.