Ajecia Willie
Customer Service Associate
Hernando,MS
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities. Motivated Customer Service Representative with over 4 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator.
Overview
3
3
years of professional experience
Work History
Call Center Agent
Arise
Miramar, FL
11.2019 - 02.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
Cashier
Walmart
Hernando, MS
10.2018 - 11.2019
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
GED -
Senatobia Jr Sr High School
Senatobia, MS05.2019
Skills
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Upselling Products and Services
- Calm and Professional Under Pressure
- Team-Oriented and Cooperative
- Courteous with Strong Service Mindset
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
IF YOU FEEL LIKE GIVING UP, LOOK BACK AT HOW FAR YOU’VE COME.
Timeline
Call Center Agent
Arise
11.2019 - 02.2022
Cashier
Walmart
10.2018 - 11.2019
GED -
Senatobia Jr Sr High School
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