
Experienced professional in media, marketing, education, and management. Currently pursuing a Master of Science in Learning, Technology, and Design to enhance knowledge and skills. Committed to utilizing innovative strategies in developing impactful training programs, e-learning solutions, and team-building initiatives. Proven track record of leading diverse teams, managing operations, and executing successful projects.
• Managed daily operations and supervised a team of 50+ employees at an interactive art museum, leading to a 10% increase in visitor engagement.
• Developed and implemented staff training programs that improved customer satisfaction scores by 15% and reduced customer complaints by 12%.
• Oversaw vendor coordination and conducted financial reconciliations, ensuring adherence to a budget of $500,000, achieving a cost saving of 8% through process improvements.
Increased revenue by 12% through targeted promotional campaigns and optimized operational strategies
. Reduced staff turnover by 20% by implementing retention initiatives and improving team morale.
Boosted social media engagement by 18% through strategic content and influencer partnerships.
• Achieved a 25% increase in event bookings by enhancing coordination and marketing efforts.
• Managed daily operations, overseeing a team of 150+ employees and improving operational efficiency, leading to a 10% increase in customer satisfaction ratings as measured by post-visit surveys.
• Developed and implemented staff training programs, reducing employee turnover by 18% and improving employee performance and customer service scores by 12%.
• Oversaw vendor coordination and financial reconciliations, ensuring adherence to a budget of $100,000 and achieving a 5% reduction in operational costs through streamlined processes.
• Led promotional campaigns, resulting in a 20% increase in visitor traffic during key holiday periods, and a 15% rise in bookings.
• Increased merchandise sales by 10% through optimized product placement, strategic upselling, and engaging customer experiences.
• Enhanced the guest experience by implementing a new feedback system, resulting in a 25% improvement in guest satisfaction and a 30% increase in positive online reviews.
• Managed special events and private bookings, exceeding sales targets by 8% and driving a 10% increase in group bookings year-over-year.
• Oversaw student support initiatives, enhancing campus engagement and academic success, resulting in a 15% increase in student participation in academic support programs and a 10% improvement in overall student retention rates.
• Coordinated events and resources to foster a supportive environment for the student body, driving a 20% increase in attendance at campus-wide events and a 25% rise in student involvement in extracurricular activities.
• Managed administrative processes, ensuring timely delivery of services and compliance with university policies, leading to a 98% on-time completion rate for student service requests and a 100% compliance rate with university regulations during audits.
• Improved student satisfaction scores by 18% through the implementation of streamlined processes for student support services and enhanced communication channels.
• Collaborated with departments to address student concerns, reducing response times to student inquiries by 30%, and achieving a 95% satisfaction rate in student feedback surveys.
• Managed team operations, including scheduling, travel arrangements, and equipment coordination, resulting in a 100% on-time arrival for games and practices and a 10% reduction in travel-related expenses through optimized logistics.
• Provided logistical support during practices and games, ensuring optimal team performance, which contributed to a 15% improvement in overall team performance metrics (e.g., win/loss ratio, player statistics).
• Collaborated with coaching staff to maintain team organization and adherence to NCAA regulations, achieving 100% compliance with NCAA standards during audits and team operations.
• Coordinated travel and accommodations for the team, improving travel efficiency and reducing last-minute cancellations or changes by 20%.
• Increased team preparedness by streamlining equipment coordination, resulting in a 25% reduction in equipment-related issues during practices and games.
• Supported the team’s strategic planning and game preparation, contributing to a 12% improvement in game-day efficiency and overall team readiness.
Technical Skills:
Microsoft Office Suite, SAP, Salesforce, QuickBooks, Adobe Photoshop, Microsoft Visio, SharePoint, Google Workspace
Instructional & Content Development:
E-learning Content Development, Learning Management Systems
Marketing & Social Media:
Social Media Marketing
Leadership & Operations:
Team leadership, talent development, vendor coordination, financial reconciliation, customer service
Houston Food Bank (2014–2017)
Assisted in sorting, packing, and distributing food to over 1,000 families in need, supporting the organization's mission to fight hunger
Wesley Foundation (2012–2016)
Organized outreach programs and provided mentorship, positively impacting hundreds of students through faith-based community service and leadership initiatives
Young Men's Christian Association (2015-2016) Supported educational development for over 150 children, assisting with youth programs that fostered academic growth, leadership, and healthy living.
Children's Museum of Houston (2015-2016) Volunteered over 150 hours, engaging children in interactive learning experiences, facilitating activities, and enhancing museum programs for youth education.
Food Handler Permit (2023-2025)
Certified Food Handler
TABC Certification (2023-2025)
Texas Alcoholic Beverage Commission (TABC)
CPR/First Aid Certification (2023-2025)
Trained by American Red Cross