Loricka Wright
Allentown,PA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Wells Fargo. Skilled in cash handling and problem-solving, adept at managing high-volume transactions and resolving customer disputes. Demonstrated ability to improve operational efficiency, boasting a blend of excellent leadership and organizational skills.
Overview
12
12
years of professional experience
Work History
Bank Teller
Wells Fargo
Northampton, PA
01.2023 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Operated & Maintained ATM
- Mobile Teller Specialist
- Licensed Notary
- Referred to Bankers for specific accounts needs or benefits.
- Completed Daily trainings successfully prior to due date.
Customer Service Representative
Coach
Easton, PA (Remote)
12.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled Incoming calls from Coach customers looking to place or modify orders.
- Responded to customer requests for products, services, and company information.
Customer Service Rep
Alorica
Fredericksburg, Ky
12.2016 - 02.2018
- Gained the ability to handle back to back calls in a fast paced high volume call center
- Gained a profound level of patience
- Increase my typing speed to 50 Wpm
- Received inbound calls from Comcast Customers whom were in need of technical assistance for their Cable, Internet,& or Telephone services
- Handled Billing Inquires and accepted payments
- Reached and maintained all weekly goals
- To provide each and every customer with the best customer service possible
Assistant Manager
GameStop
Hazard, KY
03.2015 - 09.2016
- Enhanced Managerial Skills
- Improved Multitasking skills
- Assist customers with purchases
- Open/Close Store
- Manage Cash Draw
- Make Bank Deposits
- Maintained stores cleanliness
- Oversaw 5 employees
- Scheduling
- Changed store display when needed
Dorm Supervisor
Lotts Creek Community school
Hazard, KY
12.2012 - 07.2016
- Gained Management skills
- Enhanced Leadership Skills
- Prepare hot food daily
- Keep dorm clean
- Managed cash/Completed all dorm shopping
- Managed the employees and supervised 15 teenage boys between the ages of 14-19
Education
Business Management -
Strayer University
09.2024
High school Diploma -
Bayard Rustin Educational Complex
06.2006
Skills
- Management Skills
- Excellent Leadership Skills
- Team Player
- Organized
- Detail Oriented
- Cash Handling
- Verbal Communication Skills
- Problem Solving Skills
- Marketing Skills
- Promoting Skills
- Multitasking
Accomplishments
Mobile Teller Specialist
References
References are available upon request.
Timeline
Bank Teller
Wells Fargo
01.2023 - Current
Customer Service Representative
Coach
12.2021 - 11.2022
Customer Service Rep
Alorica
12.2016 - 02.2018
Assistant Manager
GameStop
03.2015 - 09.2016
Dorm Supervisor
Lotts Creek Community school
12.2012 - 07.2016
Business Management -
Strayer University
High school Diploma -
Bayard Rustin Educational Complex