Ajgor Hosain
Brooklyn,NY
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over Three years of management performance.
Overview
7
7
years of professional experience
Work History
Area Manager
Amazon
01.2023 - Current
- Developed and implemented process improvement strategies to reduce costs and improve customer service
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Analyzing customer feedback reporting on performance metrics to ensure that services meet organizational standards.
Manager
Coldstone Creamery
Queens, NY
01.2021 - 10.2022
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
A&F Pharmacy
Brooklyn, NY
04.2018 - 03.2020
- Identify issues and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and reorders
- Trained new employees on relationship building, benefit oriented sales productions, sales process and protocols, product knowledge, customer needs analysis and overcoming any issues.
Sales Associate
V.I.M | Modell’s Sporting Goods
Manhattan, NY
06.2017 - 02.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
BBA - Finance
Baruch College (Zicklin School of Business)
Manhattan, NY12.2021
Skills
- Staff Management
- Supply Chain Management
- Recruitment and hiring
- Training and coaching
- Team Leadership
- Operations Management
- Sales expertise
- Goal Setting and Performance Metrics
- Business and Operations Analysis
- Operations Oversight
- Financial Management
- Relationship Building
Languages
Bengali
Native or Bilingual
Hindi
Elementary
Hobbies and Interests
Stock Market, Cricket, Soccer, Films.
Led a Cricket Team for Four years while being a full time student and working part time.
Leadership and involvement
Bangladesh Students Association (BSA), Treasurer
Raised Fund to Organize Live Shows on Campus to promote diversity and United students to stand against any social injustices.
Timeline
Area Manager
Amazon
01.2023 - Current
Manager
Coldstone Creamery
01.2021 - 10.2022
Customer Service Representative
A&F Pharmacy
04.2018 - 03.2020
Sales Associate
V.I.M | Modell’s Sporting Goods
06.2017 - 02.2018
BBA - Finance
Baruch College (Zicklin School of Business)