Summary
Overview
Work History
Education
Skills
Locations
Personal Information
Timeline
Generic

Ajhanti Greenwood

Riverside,CA

Summary

Dedicated and experienced Customer Service Representative seeking to leverage proven skills in communication, problem-solving, and conflict resolution to effectively handle customer inquiries and enhance customer satisfaction.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Charter Spectrum
03.2018 - 08.2024
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Process customer orders and inquiries in a collaborative call center using world-class technology

Assistant Property Manager

First Team
05.2015 - 06.2018
  • Responsible for daily operations, tenant relations, and building maintenance
  • Handled a high volume of incoming customer calls and emails daily
  • Handled day to day tenant relations
  • Collected and deposited monthly rents.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.

Education

Associate of Science - Applied Psychology

Riverside City College
Riverside, CA
06.2025

Associate of Science - Kinesiology

Riverside City College
Riverside, CA
06.2025

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Computer Proficiency
  • Conflict Resolution

Locations

Ontario Ca, 91743

Hacienda Heights, Ca 91748

Personal Information

Title: Property Manager & IT Specialist

Timeline

Customer Service Representative

Charter Spectrum
03.2018 - 08.2024

Assistant Property Manager

First Team
05.2015 - 06.2018

Associate of Science - Applied Psychology

Riverside City College

Associate of Science - Kinesiology

Riverside City College
Ajhanti Greenwood