Ajhanti Greenwood
Riverside,CA
Summary
Dedicated and experienced Customer Service Representative seeking to leverage proven skills in communication, problem-solving, and conflict resolution to effectively handle customer inquiries and enhance customer satisfaction.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Charter Spectrum
03.2018 - 08.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Process customer orders and inquiries in a collaborative call center using world-class technology
Assistant Property Manager
First Team
05.2015 - 06.2018
- Responsible for daily operations, tenant relations, and building maintenance
- Handled a high volume of incoming customer calls and emails daily
- Handled day to day tenant relations
- Collected and deposited monthly rents.
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
Education
Associate of Science - Applied Psychology
Riverside City College
Riverside, CA06.2025
Associate of Science - Kinesiology
Riverside City College
Riverside, CA06.2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
Locations
Ontario Ca, 91743
Hacienda Heights, Ca 91748
Personal Information
Title: Property Manager & IT Specialist
Timeline
Customer Service Representative
Charter Spectrum
03.2018 - 08.2024
Assistant Property Manager
First Team
05.2015 - 06.2018
Associate of Science - Applied Psychology
Riverside City College
Associate of Science - Kinesiology
Riverside City College