Ajia Brown
Dover,DE
Summary
Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
08.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Upsold and cross-sold customers on available products and services, consistently exceeding sales targets with proactive strategies.
Advisor I (Seasonal)
TurboTax
01.2021 - 04.2021
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Membership Representative
Sam's Club
07.2020 - 12.2020
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Money Center Cashier
Walmart
01.2020 - 07.2020
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Processed customer transactions promptly, minimizing wait times.
- Executed wire transfers, stop payments and account transfers.
- Counted, verified and handled bank deposits and armored car transactions.
Cashier
Walmart
09.2018 - 01.2020
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Checked personal identifications during alcohol and tobacco sales.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Processed customer refunds and exchanges according to established guidelines.
Education
Associate of Science - Business
Penn Foster College
Scottsdale, AZ05.2024
High School Diploma -
Lake Forest High School
Felton, DE06.2017
Skills
- Upselling Products and Services
- Efficient and Detail-Oriented
- Monetary Transactions
- Cash Drawer Reconciliation
- Data Security and Validation
- Attention to Detail
- Mathematical Skills
Timeline
Customer Service Associate
Walgreens
08.2022 - Current
Advisor I (Seasonal)
TurboTax
01.2021 - 04.2021
Membership Representative
Sam's Club
07.2020 - 12.2020
Money Center Cashier
Walmart
01.2020 - 07.2020
Cashier
Walmart
09.2018 - 01.2020
Associate of Science - Business
Penn Foster College
High School Diploma -
Lake Forest High School
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