Heather Hansen
Milwaukee,WI
Summary
Seasoned Operations Manager and talented leader with 12 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
14
14
years of professional experience
Work History
Property Administrator
Cypress Equities
Milwaukee, United States
09.2021 - Current
- Maintained direct contact with customers and operations personnel to maintain positive relationships and exceed customer expectations.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Operations Manager, Customer Experience
Regus Management Group
Milwaukee, WI
03.2019 - 05.2021
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
Office Manager
Kiewit
Fort Worth, TX
10.2015 - 01.2019
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Distributed company-wide announcements, booked conference rooms and coordinated catering for annual staff development forum.
- Processed travel expenses and reimbursements for executive team and senior management group.
Administrative Assistant
Airport Economy Parking
Milwaukee, WI
03.2008 - 08.2015
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Scheduled office meetings and client appointments for staff teams.
Education
Bachelor of Arts - Education of Individuals in Middle School Special Education Programs
Carthage College (Attended)
Kenosha, WISkills
- Quality Assurance
- Courteous with Strong Service Mindset
- Understanding Customer Needs
- Upselling Products and Services
- Goal Setting
- CRM Software
- Strong Analytical and Problem Solving Skills
- Microsoft Office Suite
H20 Works LLC
I am a local candle maker and proud owner of h20works LLC
We are located on the east side of Milwaukee, WI
Timeline
Property Administrator
Cypress Equities
09.2021 - Current
Operations Manager, Customer Experience
Regus Management Group
03.2019 - 05.2021
Office Manager
Kiewit
10.2015 - 01.2019
Administrative Assistant
Airport Economy Parking
03.2008 - 08.2015
Bachelor of Arts - Education of Individuals in Middle School Special Education Programs
Carthage College (Attended)
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