Summary
Work History
Education
Skills
Timeline
Generic

Ajia Matthews

Baltimore,MD

Summary

Objectives Highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Work History

Sales Associate

Dollar Tree
  • Providing customer service for everyday customers
  • Stocking, cashier and various other task.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Healthcare/Personal Care Assistant

  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Observe and document client statues and report client complaints to the case manager
  • Read and record temperature, pulse, and respiration’s
  • Massage patients and apply treatments such as alcohol pads and ice packs
  • Complete and submit clinical documentation in accordance to agency guidelines.

Food Production

Dietz & Watson
  • Measure Products
  • Season/Massage Meats
  • Load Products on racks
  • Operated food production equipment safely and responsibly for quality output.
  • Packaged food items for shipment and organized orders for delivery.
  • Broke down, cleaned, and sanitized work stations at end of shift.
  • Assembled and packaged food items securely to meet company standards.

Sales Associate/Cashier

Rainbow
  • Excellent ability to train and motivate staff
  • Organized and clothed mannequins
  • Assisted customers with various needs
  • Helped customers complete purchases, locate items, and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Package Handler

FedEx
  • Sort packages by divisions
  • Load delivery trucks/ organized
  • Lift heavy boxes
  • Assembled, sealed, and loaded packages into correct trucks.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used hand-held scanners and physical logs to accurately track item movements.

Package Handler

Amazon KBWI
  • Load/Unload ULD’s
  • Lift Heavy Packages
  • Scan Packages
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Loaded package containers onto forklifts and transported into packaging areas.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.

Customer Service Representative/Cook

High's
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained neat, organized stockroom free of hazards.
  • Stocked shelves, racks and cases with new or transferred merchandise.
  • Greeted customers and directed to requested products.

Therapeutic Aide

Support By Design
02.2022 - Current
  • Observed, analyzed and recorded patient progress during treatment sessions, modifying treatment programs.
  • Instructed patients in activities and techniques such as dance, music or art designed to meet specific physical or psychological needs.
  • Skilled at working independently and collaboratively in a team environment.
  • Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical wellbeing.
  • Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.

Education

High School Diploma -

Academy For College And Career Exploration
Baltimore, MD
06.2017

Skills

  • Facility Tours
  • Consumer Trends
  • Loss Prevention Goals Monitoring
  • Documentation and Recordkeeping
  • Customer Service
  • Food Sales and Promotion
  • Emotional Care
  • Support and Education
  • Food Preparation and Safety
  • Ingredient Restocking

Timeline

Therapeutic Aide

Support By Design
02.2022 - Current

Sales Associate

Dollar Tree

Healthcare/Personal Care Assistant

Food Production

Dietz & Watson

Sales Associate/Cashier

Rainbow

Package Handler

FedEx

Package Handler

Amazon KBWI

Customer Service Representative/Cook

High's

High School Diploma -

Academy For College And Career Exploration

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Ajia Matthews