A. Jill Swift
Operations Manager
Gardnerville,NV
Summary
Seasoned Operations Manager and talented leader with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
6
6
years of professional experience
Work History
Operations Manager
Kit Carson Lodge
Kit Carson , CA
08.2018 - Current
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Promoted positive customer experience through day-to-day supervision and management of resort facility.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Travel Consultant
Pacific Tradwinds Costa Rica Travel
Nuevo Arenal, Costa Rica
03.2015 - 11.2017
- Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Collected, handled and documented payments for travel services and associated feels.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Completed accurate reservations for business travelers at point of sale.
- Organized trips for individual, family and business travelers.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Responded to clients' questions, issues and complaints and implemented appropriate solutions.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Arranged travel accommodations for groups, couples, executives and special needs clients.
Education
Bachelor of Science - Public Programs
Arizona State University
Tempe05.1998
Skills
- Customer Service
- Finance and Accounting Oversight
- Mathematical Calculation and Reasoning
- Planning and Implementation
- Team Leadership
- Inventory Management
- Staff Management
- Client Relations
- Money Handling
- Word Processing
- Employee Assignments
Timeline
Operations Manager
Kit Carson Lodge
08.2018 - Current
Travel Consultant
Pacific Tradwinds Costa Rica Travel
03.2015 - 11.2017
Bachelor of Science - Public Programs
Arizona State University
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