Ajsela Musanovic
Utica,NY
Summary
Personable and dedicated Customer Service Representative with extensive experience in the retail/car industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Upstate Cerebral Palsy
Utica , NY
03.2024 - Current
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Accompanied individuals on outings to promote independence and integration into the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Marketing/Customer Service Manager
Lana Automotive
Utica , NY
07.2020 - Current
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Assisted in developing an effective system for tracking client requests from initial contact through resolution.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Customer Experience Coordinator
TJX Companies
New Hartford, NY
02.2022 - 02.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Analyzed performance metrics to measure success of initiatives aimed at improving the customer experience.
- Achieved credit card sales at rates of >4% with the company standard set at ≥1%.
- Spearheaded charity partnerships such as Save the Children, raising a daily minimum of $200.
Education
High School Diploma -
Thomas R Proctor High School
Utica, NY06-2023
Skills
- Technical: Google Suite, Microsoft Suite, Social Media, Point of Sales System
- Analyzing data, Strong oral and written communication skills, Good work ethic, Leadership, Flexibility
Certification
- AHA CPR & First Aid
Languages
Serbian
Native/ Bilingual
Spanish
Elementary
Timeline
Direct Support Professional
Upstate Cerebral Palsy
03.2024 - Current
Customer Experience Coordinator
TJX Companies
02.2022 - 02.2024
Marketing/Customer Service Manager
Lana Automotive
07.2020 - Current
High School Diploma -
Thomas R Proctor High School