Ajunae Robinson
Syracuse,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Exceptional Family Resources
02.2024 - Current
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
Direct Support Professional (Mentor)
Advocates Inc.
07.2022 - Current
- Follow guidelines and instructions given by the Broker/ASCH Coordinator and the individual/ circle of support to meet the individual's specific support needs
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Security Guard
Securitas
09.2021 - 02.2024
- Company Overview: various sites; Doubletree, Old Navy in Destiny USA, JMA Wireless, Eaton Crouse-Hinds
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Conducted detailed incident reports after each shift, contributing valuable insights for management review and analysis.
- Monitored CCTV cameras and alarm systems for security breaches.
Chocolate Advisor
Lindt & Sprungli
09.2021 - 07.2022
- Company Overview: Destiny USA
- Delivered exceptional customer service, addressing concerns and answering inquiries to ensure a positive experience.
- Facilitated smooth transactions by accurately handling cash registers and processing credit card payments promptly.
- Increased sales revenue by upselling premium chocolates and promoting limited-time offers effectively.
- Maintained immaculate store presentation through regular cleaning and organization of products and displays.
- Assisted customers in selecting ideal gifts for holidays, birthdays, anniversaries, and other special occasions.
Front End Supervisor
Price Rite
08.2019 - 03.2021
- Company Overview: Erie blvd
- Accountable for cash office controls such as safe counts, reconciliation of cashier tills, preparation of deposits, generating various computer reports, preparing and ordering coins, gift cards, etc
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
Education
Security Guard Training Certificate -
09.2021
Unfinished Degree -
Jefferson Community College
Watertown, NY05.2019
Highschool Diploma -
Nottingham High School
Syracuse, NY06.2018
Skills
- Ability to Work Under Pressure
- Time Management
- Conflict Resolution
- Leadership
- Observation skills
Timeline
Direct Support Professional
Exceptional Family Resources
02.2024 - Current
Direct Support Professional (Mentor)
Advocates Inc.
07.2022 - Current
Security Guard
Securitas
09.2021 - 02.2024
Chocolate Advisor
Lindt & Sprungli
09.2021 - 07.2022
Front End Supervisor
Price Rite
08.2019 - 03.2021
Security Guard Training Certificate -
Unfinished Degree -
Jefferson Community College
Highschool Diploma -
Nottingham High School
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