Ajéya Harris
Milwaukee,WI
Summary
Flexible, ambitious entry-level professional with 3+ years of Retail and Restaurant experience. Eager to use my friendly personality and professional skills to serve patients and learn more about the Healthcare industry.
Diligent with solid background in managing front desk operations and ensuring smooth visitor experiences. Successfully handled high-volume call management and appointment scheduling, contributing to efficient office operations. Demonstrated organizational and communication skills to foster welcoming environment.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
6
6
years of professional experience
Work History
Receptionist
Mid America Healthcare Corp of WI
Milwaukee, WI
11.2024 - Current
- Managed front desk operations, ensuring efficient appointment scheduling and client flow.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of appointments and client interactions using salon management software.
- Assisted in training new staff on reception protocols and customer service standards.
- Implemented organizational systems for files and documents, improving overall office efficiency.
- Developed positive relationships with clients, fostering loyalty and repeat business through personalized service.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Compiled information from files and research to satisfy information requests.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Managed front desk operations, ensuring seamless visitor check-in and appointment scheduling.
Sales Representative
Metro by T Mobile
Milwaukee, WI
11.2023 - 03.2024
- Provided superb customer service by answering questions and promoting products and services.
- Met and exceeded monthly sales goals and worked with manager on ideas to improve processes and boost sales.
- Organized store to draw attention to special and seasonal offers.
- Completed cash and electronic transactions accurately and helped to resolve discrepancies.
- Cleaned and organized store, closed register, locked valuables, and checked all areas at the end of shifts.
Receptionist
Exquisite Threading
Glendale, WI
09.2022 - 01.2023
- Greeted and checked in customers, managed reservations, and maintained positive atmosphere.
- Increased sales by informing customers about the types of appointments and recommending services.
- Stocked and organized products to make them accessible and appealing.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate patient records using electronic health record systems.
Cashier
Pick n Save
Glendale, WI
04.2020 - 06.2022
- Used cash register to complete transactions promptly and efficiently.
- Assisted customers by helping them to locate items, answering questions, and resolving concerns.
- Trained new employees in cash handling, customer service, and other aspects of store operations.
- Maintained relationships with customers and was attentive to the needs of those who were elderly or had disabilities.
- Assisted customers with product inquiries and provided exceptional service.
- Processed customer transactions efficiently using point-of-sale systems.
Education
Nail Technician
Milwaukee Area Technical College
Milwaukee, WI12-2024
High School Diploma -
Wauwatosa East High School
Wauwatosa, WI06-2022
Skills
- Customer Service
- Inventory Management
- Cleaning
- Mentoring
- Cash Handling
- Merchandising
- Event Planning
- Driving
- Organization skills
- Telephone skills
- Data entry
- Appointment scheduling
- Scheduling
- Scheduling appointments
- Greeting and seating clients
- Office administration
- File management
- Mail handling
- Clerical support
- Tech-Savvy
- Bookkeeping
- Positive and professional
- Meticulous and organized
- Customer service
- Time management
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Receptionist
Mid America Healthcare Corp of WI
11.2024 - Current
Sales Representative
Metro by T Mobile
11.2023 - 03.2024
Receptionist
Exquisite Threading
09.2022 - 01.2023
Cashier
Pick n Save
04.2020 - 06.2022
Nail Technician
Milwaukee Area Technical College
High School Diploma -
Wauwatosa East High School