Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Akande Francis

Arlington,TX

Summary

Proactive Customer Service Representative with extensive call center experience, adept at resolving disputes and enhancing customer loyalty. Skilled in problem resolution, active listening, and upselling, consistently recognized as a top performer. Bringing strong critical thinking and coordination abilities to improve customer satisfaction and drive sales growth.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

FLEX N GATE
Grand Prairie, TX
02.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.

Education

Bachelor of Science - ESTATE MANAGEMENT

OAU
ILE IFE
02.1998

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Problem Resolution
  • Call center experience

Languages

English
Professional Working

Timeline

Customer Service Representative

FLEX N GATE
02.2021 - Current

Bachelor of Science - ESTATE MANAGEMENT

OAU
Akande Francis