Akarra Jordan

• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Trained incoming employees with the necessary training needed to do the job efficiently and up to company standards.
• Effectively communicated expectations and ensured that employees felt comfortable communicating any concerns.
• Demonstrated commitment to the organization's core values, leading by example and fostering a culture of excellence.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Managed approximately 20-30 calls daily and provided the necessary feedback to satisfy the needs of the customer.

Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.

• Developed knowledge of company products and services to make suggestions according to customer needs.
• Handled any problems that arose proficiently and effectively in the absence of my manager.
• Managed 10 businesses in different locations by phone and in person when needed, with quality customer service.
• Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
• Managed complex projects successfully from inception to completion while consistently meeting deadlines in high-pressure situations.