Akash Singh
Saint Cloud,FL
Summary
Experienced Technical Support Representative adept at understanding the needs of business and home users. Skilled in troubleshooting and providing desktop support for Windows, Linux, and Mac systems. Demonstrates proficiency in resolving issues efficiently on initial contact.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Team Member
Target
Hollywood, Florida
04.2023 - 09.2024
- Developed strong customer service and product knowledge skills to enhance individual and team performance
- Assisted with inventory counts and stocking of merchandise
- Enhanced store security measures, reducing incidents of theft and loss
- Ensured compliance with health and safety regulations, conducting regular checks and staff training
- Assisted in inventory management to prevent stock shortages and overages
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability
- Developed strong rapport with customers and created positive impression of business
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Used in-store system to locate inventory and place special orders for customers
Cashier
JOANN Fabrics and Crafts
Hollywood , Florida
05.2020 - 05.2022
- Company Overview: Company Overview: United States
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business
- Resolved customer complaints professionally, leading to improved customer relations and loyalty
- Handled multiple payment methods securely, minimizing discrepancies and potential losses
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers
- Operated cash register to record transactions accurately and efficiently
- Processed refunds and exchanges in accordance with company policy
- Used POS system to enter orders, process payments and issue receipts
- Maintained current knowledge of store promotions and highlighted sales to customers
- Worked with floor team and managers to meet wide range of customer needs
- Company Overview: United States
Education
Associate of Arts - Nursing
Broward College
Hollywood, FL 08.2014 - 12.2017
Skills
Continuous Improvement
Security protocols
Teamwork and Collaboration
System administration
Excellent Communication
Software installation
Network Security
Certification
CompTIA Security+ - Computing Technology Industry Association.
Timeline
CompTIA Security+ - Computing Technology Industry Association.
08-2024
Team Member
Target
04.2023 - 09.2024
Cashier
JOANN Fabrics and Crafts
05.2020 - 05.2022
Associate of Arts - Nursing
Broward College
08.2014 - 12.2017