Akasha Hall
Memphis
Summary
Detail-oriented Medical Receptionist with over 8 years of experience in multi-specialty clinics. Skilled in front desk operations, patient scheduling, and insurance verification, ensuring efficient appointment management and high patient satisfaction. Communicates effectively with clinical staff and patients to improve healthcare service delivery and organizational efficiency.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Dedicated Senior Medical
Memphis, TN
10.2023 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Took messages from patients and promptly relayed to appropriate staff.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Checked patients in and out for appointments and collected co-payments.
- Greeted and checked in patients, updating patient information in computer system.
Service Team Coordinator
Chen Medical
11.2024 - 09.2025
- Answering inbound calls
- Schedule appointment, requesting medication refills, give patients referral updates
- Providing excellent customer service, transferring calls, verifying insurance
- Remote
Contact Center Representative
Internal Revenue Service
Memphis, TN
01.2022 - 09.2023
- Processed returns and refunds according to company policies.
- Utilized various software tools such as Microsoft Office Suite, Salesforce.
- Generated reports summarizing details of the filing process for each taxpayer's return.
- Researched complex tax issues in order to provide the most accurate advice for clients.
- Evaluated various forms including W-2s, 1099s, K-1s, Schedules
Medical Receptionist
Fast Pace Urgent Care
Holly Springs, MS
02.2018 - 12.2021
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected copayments as required.
- Answered phones promptly and directed calls appropriately.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Processed patient payments and scanned identification and insurance cards.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
High School Diploma -
Ridgeway High School
Memphis, TN01-2014
No Degree - Business Administration
Southwest Community College
Memphis, TNSkills
- Insurance Verification
- Telephone etiquette
- Microsoft Office
- Front Desk Operations
- Appointment scheduling
Timeline
Service Team Coordinator
Chen Medical
11.2024 - 09.2025
Medical Receptionist
Dedicated Senior Medical
10.2023 - Current
Contact Center Representative
Internal Revenue Service
01.2022 - 09.2023
Medical Receptionist
Fast Pace Urgent Care
02.2018 - 12.2021
High School Diploma -
Ridgeway High School
No Degree - Business Administration
Southwest Community College