Akasha Harris
Summary
Seasoned IT Student Consultant with solid experience in strategic planning, and system integration. Proven strengths include problem-solving skills, adaptability to new technologies, and strong project management abilities. Previous work has resulted in improved efficiency of IT operations, Excellent Customer service and successful execution of projects.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
IT Consultant
Jackson College
Jackson
09.2023 - Current
- Provided IT support for faculty, staff and students across campus systems.
- Assisted in implementing new software solutions for classroom technology.
- Conducted training sessions on software applications for student use.
- Resolved technical issues promptly to minimize disruption in services.
- Conducted regular maintenance checks on servers, networks, storage devices.
- Resolved technical problems reported by customers via phone calls or emails quickly and accurately.
- Developed project plans and maintained timelines to ensure successful completion of projects within budget constraints.
Human Resources Student Assistant
Jackson College
Jackson
04.2023 - 09.2023
- Assisted in organizing employee onboarding and training sessions for new staff.
- Maintained accurate employee records using HR management software systems.
- Supported recruitment efforts by screening resumes and scheduling interviews.
- Processed and filed paperwork related to payroll and benefits administration.
- Helped with neat and secure job filing
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Associate of Arts - Liberal Arts
Jackson College
Jackson, MI 01.2023 - 05.2026
Skills
- IT support
- Software implementation
- Technical troubleshooting
- Project management
- Employee onboarding
- Team collaboration
- Colleague
- Swift and adequate Customer service
- Ability to troubleshoot remotely and in person
- Employee training
- Technical support
- Recruitment coordination
- Employee support
References
References available upon request.
Timeline
IT Consultant
Jackson College
09.2023 - Current
Human Resources Student Assistant
Jackson College
04.2023 - 09.2023
Associate of Arts - Liberal Arts
Jackson College
01.2023 - 05.2026