Akasha Thompson
Canton,MI
Summary
Motivated information technology intern ready to contribute support and skills to technology team. Brings in-depth understanding of how to configure devices, networks and operating systems. Skilled with various software and adapts easily to changing scopes, processes, and procedures.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Advance Medical Support Assistant (HBA)
VA Medical Center
Detroit, MI
09.2022 - Current
- Conducts personal interviews with Veterans and/or their family or representative
- Process Beneficiary travel requests and Special Mode Transportation requests
- Administratively processes patients for pre-admission and admission to the Medical Center and/or Community Living Center (CLC)
- Performed clerical tasks such as answering phones, filing records, scheduling tests and preparing charts.
- Managed inventory levels of medical supplies in order to restock when needed.
- Assisted in the discharge process of patients from the hospital or clinic by providing instructions on follow-up care and medications prescribed.
- Greeting patients and visitors, answering basic questions, and directing them to the correct departments
- Verifying patients' insurance information.
- Updated patient demographic information in the EHR system upon verification of accuracy.
Medical Support Assistant (MSA)
VA Medical Center
Ann Arbor, MI
11.2021 - 07.2022
- Schedule, Reschedule, Cancel patients’ appointments and consults
- Enter arrivals and no-shows into multiple systems
- Verify and update insurance information at check in
- Point of contact for units and clinics
- Use of Medical Terminology daily
- Answering of multi-line phone system
- Providing assistants to patients.
Pharmacy Technician
The University of Michigan
Ann Arbor, MI
03.2021 - 11.2021
- Preparation of medications for patients
- Receiving and verifying the prescriptions
- Pricing and filling of prescriptions
- Obtaining pharmacist’s approval
- Completing patient paperwork related to the filling of prescription
- Scheduling patients for prescription pick-up
- Use of Medical Terminology daily
- Assisting with insurance claims processing (usually a pharmacist will handle this, but assistant’s help will be needed – the entire process is done online)
- Stocking and pricing of medications in inventory
- Ensuring availability of drugs by delivering them to patients or facilities
- Maintaining pharmacy’s (and its patients’ employees’) safety by adhering to infection-control procedures, policies and regulations.
Warehouse Associate
Amazon
Romulus, MI
09.2018 - 03.2021
- Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap and label)
- Receive and process warehouse stock products (pick, unload, label, store)
- Perform inventory controls and keep quality standards high for audits
- Keep a clean and safe working environment and optimize space utilization.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
- Prepared parcels for shipping in an efficient manner utilizing appropriate packing materials to protect goods during transit.
- Inspected returned merchandise for damage or defect before restocking shelves or returning it back to suppliers and vendors.
Information Technology Specialist
United States Naval Services
San Diego, CA
- Two deployments on USS COMSTOCK
- Seaman of the Quarter March 2016.
- Operating and maintaining global satellite telecommunications systems
- Performed system upgrades to ensure optimal performance.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Writing programs to collect and distribute data for a variety of applications
- Ensuring the proper security and handling of communications materials, systems and equipment
- Performing diagnostics and data recovery operations and maintaining logs
Education
Associate of Applied Science - Computer And Information Sciences
Washtenaw Comm. College
Ann Arbor, MI06-2018
Skills
- Medical Terminology
- Data Entry
- Detail Oriented
- Customer Service
- Software Development
- Process improvement implementation
- Network infrastructure updates
- Expertise in JavaScript,Python,C
- Technical Troubleshooting
- COMPTIA Certification
Certification
- Microsoft 365 Fundamentals Specialization
- IBM Full Stack Software Developer Professional Certificate
- CompTIA Network+ Certificate
- CompTIA A+ Certificate
Military Service
US Navy, Honourable Discharge, 2016
Languages
Spanish
Full Professional
Arabic
Limited
References
References available upon request.
Timeline
Advance Medical Support Assistant (HBA)
VA Medical Center
09.2022 - Current
Medical Support Assistant (MSA)
VA Medical Center
11.2021 - 07.2022
Pharmacy Technician
The University of Michigan
03.2021 - 11.2021
Warehouse Associate
Amazon
09.2018 - 03.2021
Information Technology Specialist
United States Naval Services
Associate of Applied Science - Computer And Information Sciences
Washtenaw Comm. College