Akayla-Joy Gunter
Galt,CA
Summary
Extensive customer experience working with customers, resolving concerns, communicating effectively, and maintaining a professional and welcoming environment. Strong problem-solving, interpersonal, and organizational skills with the ability to adapt to different situations and work effectively with diverse individuals. Pursuing build on my customer service experience by applying these transferable skills in a more professional setting, that provide opportunities for professional growth, insight, career development, and leadership.
Overview
2
2
years of professional experience
Work History
Host
Chili's Bar and Grill
Elk Grove, CA
08.2026 - Current
- Greeted and seated guests efficiently, enhancing overall dining experience.
- Managed waitlists and reservations using digital systems to optimize table turnover.
- Collaborated with kitchen staff to ensure timely food service and guest satisfaction.
- Trained new hosts on customer service standards and operational procedures.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Overnight Stocker
Dollar Tree
Elk Grove, CA
06.2025 - 08.2026
- Met stocking deadlines prior to store opening, ensuring readiness for customers.
- Shelved items correctly by location and quantity, enhancing inventory organization.
- Maintaining a strong work pace during physically demanding, overnight shifts.
- Working with minimal supervision, especially during late hours.
- Adjusting to changing priorities or last-minute shipment issues.
Line Cook
San Diego State University
San Diego, CA
08.2024 - 05.2026
- Managing multiple orders during busy shifts without compromising quality.
- Balancing tasks like cooking, cleaning, and restocking based on urgency.
- Maintaining a clean and organized workstation in line with health and safety regulations
- Trained junior cooks on proper cooking techniques and safety protocols, fostering skill development.
Fulfillment Expert
Target
Elk Grove, CA
07.2025 - 08.2025
- Utilized handheld scanners to efficiently locate, pick, and pack online orders, ensuring timely fulfillment.
- Operating the internal systems and mobile devices for scanning, tracking, and updates.
- Understanding store layout and merchandise locations.
Courtesy Clerk
Raleys
Galt, CA
06.2024 - 01.2025
- Operated cash registers efficiently, accurately processing transactions and managing customer payments.
- Assisted customers with inquiries, ensuring a positive shopping experience and fostering customer loyalty.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
Education
Bachelor of Arts - Political Science
Sacramento State University
Sacramento05-2028
Skills
- Customer Service – Experience in providing excellent service in a fast-paced environment
- Teamwork – Proven ability to work collaboratively with others in a team setting
- Guest relations – Ability to build and maintain professional relations with customers to enhance experience
- Problem Solving – Skilled in identifying issues and implementing effective solutions
- Communication – Strong verbal and written communication skills, capable of interacting effectively with coworkers, superiors, and customers
Accomplishments
- San Diego State University: Dean's List, Fall 2024-Spring 2026
Timeline
Host
Chili's Bar and Grill
08.2026 - Current
Fulfillment Expert
Target
07.2025 - 08.2025
Overnight Stocker
Dollar Tree
06.2025 - 08.2026
Line Cook
San Diego State University
08.2024 - 05.2026
Courtesy Clerk
Raleys
06.2024 - 01.2025
Bachelor of Arts - Political Science
Sacramento State University