AKAYLA PUENTE
Midland,TX
Summary
Dynamic Front End Lead at Market Street Grocery Store with a proven track record in enhancing customer service and team performance. Expert in cash handling and team leadership, I successfully trained staff to elevate service ratings and fostered strong vendor relationships, driving engagement and operational efficiency.
Overview
1
1
year of professional experience
Work History
FRONT END LEAD
Market Street Grocery Store
Midland, TX
01.2025 - Current
- Resolved customer complaints to enhance shopping experience.
- Developed training materials for onboarding new cashiers and support staff.
- Maintained cleanliness and organization of front-end areas for safety compliance.
- Providing technical guidance to junior members of the team when needed.
- Collaborating with other departments to ensure successful integration of products into their systems.
- Establishing relationships with external vendors and partners who can provide additional resources as needed.
- Managing workloads among team members based on individual strengths and availability.
- Led front-end team to ensure efficient customer service operations.
- Trained staff on checkout procedures and customer engagement techniques.
- Leading and managing a team of front end developers in the development and maintenance of web applications.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Resolved customer complaints or answered customers' questions.
Education
High School Diploma -
Richard Milburn Academy
1305 N Midland Drive 05-2025
Skills
- Customer service and support
- Price verification and cash handling
- Team leadership and building
- Checkout monitoring and operation
- Performance goals and metrics
- Active listening and employee motivation
Timeline
FRONT END LEAD
Market Street Grocery Store
01.2025 - Current
High School Diploma -
Richard Milburn Academy