Akbar Patel
McKinney,TX
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
1
1
year of professional experience
Work History
Store Associate
CVS
09.2023 - 05.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Balanced high call volume while maintaining composure under pressure, resulting in satisfied customers and positive feedback ratings.
- Maintained high call quality standards by adhering to company guidelines and protocols.
- Achieved targeted call resolution times by swiftly identifying issues and providing solutions.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Handled escalated calls with professionalism, effectively de-escalating situations and finding resolutions.
- Received incoming calls and paged individuals and departments over PA system.
- Kept accurate record of photo inventory and film inventory with accurate customer information.
INSTECHSTUDGRUP (TechHawks)
Rock Hill High School
08.2023 - 05.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Interacted with students by email, or in-person to provide information and provide solutions to their problems.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
NTHS Club President
Rock Hill High School
08.2023 - 05.2024
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Educated new members and officers on policies and procedures relevant to different roles.
- Partnered closely with club officers to develop successful strategies promoting club growth.
- Formulated and enforced club rules, regulations and policies.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Managed volunteer teams efficiently during events to provide seamless service to guests while maintaining positive work environment for volunteers themselves.
- Oversaw all aspects of event planning from concept development to execution, ensuring memorable experiences for attendees while remaining within budget constraints.
- Transitioned club operations smoothly during leadership transitions, ensuring minimal disruption and maintaining momentum towards achieving organizational goals.
- Monitored club activities and identified areas for improvement.
- Developed and presented proposals for club member discussion and approval.
- Developed partnerships with related clubs and service organizations.
- Managed club budget and tracked fee collection, financial documentation and funds allocation.
- Expanded club membership with successful, proactive strategies.
Code Leaders
Rock Hill High School
05.2023 - 07.2023
- Facilitated smooth transitions between daily activities, minimizing disruptions and maintaining structured classroom environment conducive to learning.
- Maintained detailed records of each student's progress, achievements, challenges, and areas requiring additional support or intervention efforts.
- Supported emotional well-being of autistic students by creating nurturing, patient, and empathetic learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
High School Diploma -
Rock Hill High School
Frisco, TX05.2024
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Organization
- Team Collaboration
- POS Systems
- Creative Thinking
- Empathy and patience
- Follow-up skills
- Stress Tolerance
- Ability to Lift 40 pounds
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Increased the size for NTHS Local chapter by 80%.
Timeline
Store Associate
CVS
09.2023 - 05.2024
INSTECHSTUDGRUP (TechHawks)
Rock Hill High School
08.2023 - 05.2024
NTHS Club President
Rock Hill High School
08.2023 - 05.2024
Code Leaders
Rock Hill High School
05.2023 - 07.2023
High School Diploma -
Rock Hill High School