Akeeli Martin
Lithonia,GA
Summary
Accomplished Manager of Operations at Massage Envy Toco Hills and Bank of Nova Scotia, adept in strategic planning and operations oversight, significantly improved customer satisfaction and met financial targets. Skilled in decision-making and staff development, successfully implemented cost-saving initiatives and optimized inventory control, enhancing service quality without compromising standards. Demonstrated leadership in fostering team collaboration and achieving results through effective communication and employee motivation. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager of Operations
Massage Envy Toco Hills
12.2023 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Package Delivery Driver
Amazon
07.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Operated vehicle safely in highly congested areas with no traffic violations.
Personal Banking Officer
Bank Of Nova Scotia
08.2010 - 03.2020
- Reduced wait times and enhanced customer experience by implementing effective queue management strategies.
- Boosted sales of financial products by delivering compelling presentations to potential clients.
- Developed strong relationships with customers, leading to increased loyalty and repeat business.
- Participated in community events on behalf of the bank to strengthen local ties while promoting brand visibility within target markets.
- Conducted regular staff training sessions to ensure consistent knowledge of banking policies and procedures among team members.
- Facilitated successful loan applications by meticulously reviewing borrower documentation and credit history.
- Achieved high levels of accuracy in transaction processing by adhering to established protocols and guidelines.
- Provided expert financial advice to clients, helping them achieve their personal financial goals.
- Collaborated with cross-functional teams to identify opportunities for process improvement within the branch.
- Streamlined account opening procedures for improved efficiency and reduced processing time.
- Implemented new initiatives aimed at increasing customer engagement and retention rates within the branch office environment.
- Managed a diverse portfolio of high-net-worth clients, providing personalized service tailored to their unique needs.
- Enhanced customer satisfaction by proactively addressing and resolving banking concerns.
Education
BBA - Banking And Finance
University of Technology of Jamaica
Kingston, Jamaica06.2019
No Degree - Accounting And Finance
Carribbean Institue of Business
St Andrew, Jamaica06.2015
Skills
- Decision-Making
- Customer Service
- Staff Management
- Team Leadership
- Strategic Planning
- Operations Oversight
- Employee Motivation
- Staff Development
Accomplishments
- Surpassed annual target of $200 million by 125% the actual figure was $250 million.
- Achieved annual Performance Appraisal review (PAR) ratings of " Exceed Expectation" in 2019-2020
- Top Junior Sales Officer
- Saved the company approximately $10,000 by increase in Membership sales and bookings.
- Supervised team of 14 staff members.
- Achieved 20% closing by completing [Sales and referrals] with accuracy and efficiency.
- Increased company savings by 25% through corporate consensus-building and cross-functional geographical team coordination and development.
- Documented and resolved [Customer Complaints] which led to 78%.
Certification
Top Junior Sales Officer, [Bank of Nova Scotia] - 2018-2019
Soccer
Well i am a decorated soccer player in jamaica where i played for my country, clubs and schools.
I have achieved so many trophy in every competition that i took part of at all levels. I have gotten Most valuable Player awards and Top scorer awards.
Timeline
Manager of Operations
Massage Envy Toco Hills
12.2023 - Current
Package Delivery Driver
Amazon
07.2023 - Current
Personal Banking Officer
Bank Of Nova Scotia
08.2010 - 03.2020
BBA - Banking And Finance
University of Technology of Jamaica
No Degree - Accounting And Finance
Carribbean Institue of Business
Top Junior Sales Officer, [Bank of Nova Scotia] - 2018-2019
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