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Akeem Green
Leland,United States
Summary
Dynamic account manager recognized for converting cancellation requests into renewals, achieving an 88% save rate. Consistently surpassed sales targets through strategic negotiations and by delivering customized solutions that enhance client relationships and drive business growth.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Account Manager
Endurance
02.2023 - Current
- Proven track record of turning cancellation requests into renewal opportunities, maintaining a top-tier 88% save rate. Skilled in active listening, strategic contract renegotiation, and rapid conflict resolution.
- Handled 40+ inbound cancellation inquiries daily, providing tailored support to retain client relationships.
- Executed outbound contract rewrite campaigns for high-risk error accounts, successfully restructuring and closing 85% of agreements.
Sr. Sales Specialist
CarMax
Wilmington, NC
08.2019 - 02.2023
- Guided customers through the car shopping journey, providing support and information at each stage.
- Exceeded quarterly sales quotas by leveraging product expertise to deliver tailored recommendations.
- Secured compliance with financial accuracy by auditing registration, titling, and billing documentation for all finalized deals.
- Trained new sales staff on company policies, product information, and customer interaction techniques.
Account Executive
Tmobile - Tvision
Denver, CO
05.2018 - 06.2019
- Proven track record of verifiable new customer acquisition in a quota-driven business environment.
- Established index of clientele and obtained new accounts, generating increased income and exceeding company profit targets.
- Utilized consultative approach to articulate benefits and recommend new lines of business or upgrades based on customer needs.
- Surmounted company systematized metrics by over 25% every month, initiating a pay-for-performance bonus.
- Developed sales opportunities through research and identification of potential accounts, soliciting new accounts, and providing technical information.
Premium Care Department
AT&T
Denver, CO
06.2015 - 05.2018
- Assisted customers efficiently on payments, billing, product features, renewals, retention, acquisition, and technical support to enhance overall service quality.
- Administered software technologies and applications to achieve high customer satisfaction through effective communication via telephone and web.
- Performed complex diagnostic troubleshooting, leveraging interpersonal and negotiation skills to resolve challenging issues and ensure positive customer experiences.
E3
United States Army
Ft. Story VA, United States
08.2000 - 11.2002
- Operated rough-terrain forklifts, container handlers, and deck cranes to efficiently load, unload, and secure military cargo
- Trained and mentored junior soldiers in cargo tie-down techniques and terminal operations to enhance operational readiness
- Inspected and verified inbound and outbound freight using automated tracking systems, maintaining 100% accountability
Education
BBA - Business Administration and Management, General
Indiana Wesleyan University
Marion, IN05-2020
Skills
- Customer acquisition and business development
- Cross-functional collaboration
- Sales management and inside sales
- Salesforce and CRM proficiency
- Microsoft Office expertise
- Organizational skills
- Conflict resolution strategies
- Negotiation tactics
- Effective communication skills
Certification
- Driver's License
- North Carolina Automotive Sales
- Certified Notary Public
Additional Information
Authorized to work in the US for any employer
Military Service
E3, United States Army, United States, 08/01/00, 11/01/02
Timeline
Account Manager
Endurance
02.2023 - Current
Sr. Sales Specialist
CarMax
08.2019 - 02.2023
Account Executive
Tmobile - Tvision
05.2018 - 06.2019
Premium Care Department
AT&T
06.2015 - 05.2018
E3
United States Army
08.2000 - 11.2002
BBA - Business Administration and Management, General
Indiana Wesleyan University