AKEEMA FRANCIS
Stuart,Florida
Summary
Very determined and ambitious individual seeking a challenging but rewarding position in my field of study, where my skills and training can be utilized.
Overview
14
14
years of professional experience
Work History
Customer Service Coordinator
American Airlines
Miami, Florida
12.2015 - Current
- Resolve passengers' concerns
- Processed service requests using airline reservation and departure systems to ensure timely support.
- Supported service agents with policy guidance, workflow coordination, and issue resolution.
- Monitored flight schedules and updated customers on itinerary changes.
- Assigned tasks and monitored performance of each agent.
- Directed special assistance for unaccompanied minors, seniors, and disabled travelers.
- Built relationships with customers to foster loyalty and satisfaction.
- Developed flight schedules to optimize operations.
- Worked with sales teams to understand processes and enhance after-sales support.
- Inspected and verified passenger luggage at check-in.
- Supervisor of the operations
Front desk reception
VI endocrinology
St Thomas, USVI
09.2012 - 07.2013
- Greet and assist patients to ensure smooth arrival process
- Answer and direct telephone inquiries to appropriate departments
- Coordinate appointment scheduling to optimize patient flow
- Updated patient records accurately
Education
Medical administrative assistant - Nursing
<ul><li>Rafeal</li><li>Wheatley skills center</li></ul>
St Thomas, USVIHigh School Diploma - High school
Ivanna Eudora Kean High School
East End, St ThomasSkills
- Patient appointment scheduling
- Telephone triage
- Claims processing
- Record management
- Order processing
- Data entry
- Travel coordination
- Operational efficiency
- Great communication skills
- Great team player
- Efficient in multitasking
- Client engagement
- Conflict resolution
- Punctual attendance
- Healthcare knowledge
- Conflict resolution
Timeline
Customer Service Coordinator
American Airlines
12.2015 - Current
Front desk reception
VI endocrinology
09.2012 - 07.2013
Medical administrative assistant - Nursing
<ul><li>Rafeal</li><li>Wheatley skills center</li></ul>
High School Diploma - High school
Ivanna Eudora Kean High School