Akeeva Stanley
Milwaukee,WI
Summary
Dynamic Pharmacy Technician with a proven track record at CVS Pharmacy, enhancing workflow and patient confidentiality. Excelled in medication dispensing and insurance verification, demonstrating exceptional problem-solving skills and team collaboration. Achieved significant improvements in pharmacy operations and customer satisfaction through meticulous attention to detail and a results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
12.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Insurance Agent
Primerica
03.2023 - 09.2023
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Passenger Service Agent
Prospect Airport Services
05.2022 - 02.2023
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
Education
Medical Assisting
Bryant And Stratton College
Brookfield, WIBayview High School
Milwaukee, WI06.2022
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Pharmacy Ethics
- Pharmacology knowledge
- Drug safety
- Medication labels
- Medicare and Medicaid process
Certification
- CPhT - Certified Pharmacy Technician
- Licensed Pharmacy Technician - 2023
Languages
Spanish
Limited Working
Timeline
Pharmacy Technician
CVS Pharmacy
12.2023 - Current
Insurance Agent
Primerica
03.2023 - 09.2023
Passenger Service Agent
Prospect Airport Services
05.2022 - 02.2023
Medical Assisting
Bryant And Stratton College
Bayview High School