Hi, I’m
Akena Porter
Attendant
Summary
Dynamic professional with a proven track record in residential cleaning and senior care assistance, exemplified during tenure at Homeaglow. Excelled in client satisfaction management and empathetic communication, ensuring high-quality service and fostering strong relationships. Skilled in prioritization and scheduling, adept at enhancing living conditions for both clients and animals. Demonstrates a unique blend of service excellence and retail management acumen.
Overview
20
years of professional experience
Work History
Home InsteadAthens, TN
CAREGIVER
11.2023 - 12.2024
Job overview
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Provided safe mobility support to help patients move around personal and public spaces.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Scheduled daily and weekly care hours for client caseload.
- Provided compassionate and patient-focused care to cultivate well-being.
AIM Mail CenterAthens, TN
CSR, Sales
09.2023 - 12.2024
Job overview
- Collaborated with team members to develop strategies for increasing customer satisfaction.
- Analyzed customer feedback to identify trends and recommend improvements in service delivery.
- Shipping/Receiving
- Boutiques/Sales
- Phone Etiquette
- Computer Skills
- Printing of images/blueprints
- Identigo Fingerprinting
Bp Gas StationAthens, TN
Csr
10.2024 - Current
Job overview
- Disinfected and mopped bathrooms to keep homes sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Demonstrated flexibility in scheduling, accommodating last-minute requests and urgent cleaning needs.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
- Developed strong relationships with clients through consistent high-quality service and friendly interactions.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with team members to enhance service delivery and improve customer satisfaction ratings.
Mountainstone Veterinary HospitalCleveland, TN
KENNEL TECHNICIAN
07.2021 - 09.2023
Job overview
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Supported animal health, administering vaccines and performing basic health checks under veterinary supervision.
- Administered medications and treatments under veterinary supervision, following specified instructions.
- Provided daily care and monitoring for animals, ensuring health and well-being.
Zombie Ink Bowling Green, KY
Assistant Manager
01.2006 - 06.2017
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Led team in implementing process improvements to enhance operational efficiency.
- Coordinated scheduling and resource allocation for optimal workforce management.
- Analyzed performance metrics to identify areas for operational enhancement.
- Mentored junior staff, fostering professional development and team cohesion.
Education
Gateway Christian Academy
GED
05.2006
Skills
- Service Excellence
- Residential Cleaning
- Cleaning Expertise
- Empathetic Communication
- Prioritization And Scheduling
- Senior Care Assistance
- Effective Problem Resolution
- Adaptable Perseverance
- Skilled in Animal Interaction
- Client Satisfaction Management
- Client Service Excellence
- Retail Management
Timeline
Csr
Bp Gas Station
10.2024 - Current
CAREGIVER
Home Instead
11.2023 - 12.2024
CSR, Sales
AIM Mail Center
09.2023 - 12.2024
KENNEL TECHNICIAN
Mountainstone Veterinary Hospital
07.2021 - 09.2023
Assistant Manager
Zombie Ink
01.2006 - 06.2017
Gateway Christian Academy
GED
Certification
- Sales Manager Certificate
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction.
- Updated and maintained company.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30+ staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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