Taylor Parker
Sterling Heights
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Kind Caregiver with experience addressing physical and emotional needs. Familiar with scheduling and managing appointments, coordinating household support, and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
Dedicated Direct Care Worker passionate about helping clients lead fulfilling lives by managing health-related conditions. Knowledgeable about medication administration, appointments, and social activities. Well-organized and compassionate with good relationship-building skills.
Overview
10
10
years of professional experience
2013
2013
years of post-secondary education
Work History
Caregiver
Deane Hill Place
Knoxville
02.2024 - 03.2026
- Provided compassionate care to residents in a senior living community.
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored and documented residents' health status and changes in condition.
- Communicated effectively with families regarding resident needs and well-being.
- Supported recreational activities to enhance resident engagement and socialization.
- Trained new staff on caregiving techniques and company protocols effectively.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
Customer Service Representative
Dial of America
Atlanta
10.2023 - 03.2025
- Assisted customers with inquiries and resolved issues promptly.
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions accurately in the database system.
- Provided product knowledge to help customers make informed decisions.
- Answered customer inquiries and provided accurate information regarding products and services.
Caregiver
24/7 Staffing Solutions
Knoxville
08.2021 - 11.2023
- Assisted residents with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance resident well-being.
- Maintained clean and safe living environments for residents at Deane Hill Place.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
Sales Associate
Quick dial
Atlanta
04.2016 - 04.2019
- Assisted customers with product selection and inquiries.
- Managed inventory levels to ensure product availability.
- Resolved customer complaints effectively and promptly.
- Greeted customers and provided exceptional customer service.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Education
Brainerd High School
Chattanooga, TNSkills
- Customer service
- Conflict resolution
- Database management
- Product knowledge
- Data entry
- Quality assurance
- Customer relationship management
- Relationship building
- Process improvement
- Active listening
- Patient care
- Service excellence
- Health monitoring
- Daily living assistance
- Staff training
- Emotional support
- Care plan management
- Patient assessments
- Medication management
- Medication administration
Timeline
Caregiver
Deane Hill Place
02.2024 - 03.2026
Customer Service Representative
Dial of America
10.2023 - 03.2025
Caregiver
24/7 Staffing Solutions
08.2021 - 11.2023
Sales Associate
Quick dial
04.2016 - 04.2019
Brainerd High School