ARACELI KENNEDY
Summary
Professional individual that provides medical assistant skills, multi task in a fast paced environment. Committed to enhancing patient satisfaction through effective communication and innovative problem-solving. Dedicated with establishing relationships with both patients and healthcare providers and staff. I have many great skills to share and excel with growing and learning new opportunities. Demonstrates strong skills in communication, problem-solving, and efficient service delivery.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator/Authorization Specialist
Tucson Orthopedic Institute
11.2025 - 04.2026
- Confirmed patient insurance coverage, benefits and eligibility prior to scheduled services
- Verify patient demographics, insurance plan details and co-pay, co-insurance and out of pocket amounts
- Conduct outbound calls to Insurance Companies, Patients and Prescriber offices to verify referral/order
- Track patient visits for specialty, review patients EMR on daily basis to confirm approvals prior to check in
- Create and submit authorization requests to insurance carriers, following deadlines to avoid denials and track authorizations to confirm status prior to appointments
- Communicate with healthcare providers, insurance companies, and patients to gather and confirm required information
- Skilled at navigating complex issues to secure necessary authorizations.
- Responded to a high number of patients and provider inquiries per month regarding the status of authorization requests, providing clear and accurate information.
- Coordinated Authorization requests once submitted and structured follow-up cycles so pending requests are checked, escalated, and documented on time
- Managed multiple desktop screens and applications including emails, teams and in person patient care when needed
PHARMACY HELP DESK
Mitchell International
01.2022 - 08.2025
- Facilitate pharmacy billing for workers' compensation, ensuring accurate claim processing.
- Initiate prior authorizations and verify insurance details, enhancing efficiency.
- Research and establish patient profiles, improving service delivery.
- Coordinate with adjusters for authorizations, streamlining patient care.
- Resolve medication rejections and manage client inquiries, boosting satisfaction.
- Analyzed billing discrepancies for workers' compensation claims, leading to substantial improvements in reimbursement accuracy and reduced claim processing time.
- Implemented a streamlined claims verification process, enhancing communication with insurance carriers and resulting in quicker authorizations for patients.
- Fostered strong relationships with pharmacies, providing timely assistance with medication rejections, which improved client satisfaction and trust.
- Developed comprehensive patient profiles by researching participating pharmacies, enabling tailored support and better patient management.
- Conducted effective outreach to adjusters for authorization, successfully creating incidents that expedited patient care and improved service delivery.
- Analyzed and resolved billing discrepancies, leading to noticeable gains in claim accuracy and minimizing delays in patient care.
- Coordinated with insurance adjusters to expedite prior authorizations, improving service delivery and patient satisfaction through effective communication.
- Maintained comprehensive patient profiles by conducting thorough research, enabling tailored support and efficient management of medication needs.
- Fostered positive relationships with pharmacies, providing timely assistance with medication issues to strengthen client trust and satisfaction.
MEDICAL ASSISTANT
Banner Health (OBGYN)
08.2021 - 12.2021
- Checked in patients, roomed patients, took vitals, and prepped for procedures.
- Performed blood draws, called to confirm appointments, and assisted providers with procedures.
- Conducted urinalysis, intramuscular injections, and stocked medical rooms.
- Obtained prior authorization on medications, NIPT testing, and HbA1c testing.
- Drew medications from vials.
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and compliance.
- Managed patient records using electronic health record systems to maintain accuracy and confidentiality.
- Educated patients on treatment plans and medication instructions to enhance understanding and adherence.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
CUSTOMER RELATIONS AGENT
Bayview Loan Servicing
04.2017 - 02.2020
- Serviced residential and commercial mortgage loans up to 90 days delinquent in payments.
- Responded to incoming customer inquiries over the telephone in an accurate and timely manner.
- Conducted outbound calls to new customers transferred from another lender to welcome them to the company.
- Handled special projects as assigned by supervisors.
- Demonstrated knowledge of FDCPA guidelines, bankruptcy guidelines, escrow, company policies, and procedures. Maintained and updated customer accounts with current contact information, deceased borrower notifications, and automatic payment setups.
TELEPHONE INTERVIEWER
United States Census Bureau
08.2015 - 03.2017
- Handled both inbound and outbound calls to conduct surveys concerning the current census for given areas.
- Multi-tasked by speaking, typing, and managing several desktop computer screens at once.
CASHIER/WAITRESS
Sonic Drive-In
05.2013 - 04.2015
- Responsible for accurately counting the cash drawer at the start and end of each shift.
- Handled both cash and card transactions.
- Assisted customers by taking their orders and ensured accuracy of each order while multitasking.
- Provided excellent customer service for a high customer experience.
Education
High School Diploma -
Tucson High Magnet School
Medical Assistant -
Pima Medical Institute
Skills
- Vital Signs, IM Injections (Skillful), Venipunctures, Insurance Verification, Billing & Coding, Medical Documentation (Experienced), Appointment Scheduling, Communication (Expert), Basic medical procedures (Experienced), Sterile tray setup (Experienced), Prepping patients, Explaining procedures (Experienced), Charting patients, Stocking medical rooms (Experienced), Problem Solving (Experienced), Claims (Experienced), Mortgage (Experienced)
- Insurance verification expertise
- Healthcare regulations
- Medical terminology proficiency
- Teamwork
- Problem-solving
- Attention to detail
- Authorizations
- Patient confidentiality
- Insurance coverage verification
- HIPAA compliance
- Coverage and authorizations
- ICD and CPT coding
Certification
- OSHA - January 2020
- HIPAA - January 2020
- CPR Certified - November 2019
Timeline
Patient Care Coordinator/Authorization Specialist
Tucson Orthopedic Institute
11.2025 - 04.2026
PHARMACY HELP DESK
Mitchell International
01.2022 - 08.2025
MEDICAL ASSISTANT
Banner Health (OBGYN)
08.2021 - 12.2021
CUSTOMER RELATIONS AGENT
Bayview Loan Servicing
04.2017 - 02.2020
TELEPHONE INTERVIEWER
United States Census Bureau
08.2015 - 03.2017
CASHIER/WAITRESS
Sonic Drive-In
05.2013 - 04.2015
High School Diploma -
Tucson High Magnet School
Medical Assistant -
Pima Medical Institute