Akeya Thomas
Houston,Houston
Summary
To be an integral part of an aggressive organization in the development and execution of plans for management objectives for profit improvement.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Houston, TX
07.2022 - Current
- Led operational strategy to enhance facility performance and customer satisfaction.
- Developed and implemented training programs to improve team productivity and service quality.
- Streamlined inventory management processes, reducing costs and improving storage efficiency.
- Oversaw budget management, ensuring optimal allocation of resources across multiple locations.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Nexus, Lien process , Auctions
- , 'Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Package Scanner
Amazon
Richmond, TX
11.2021 - 06.2022
- Operated scanning equipment to accurately track and log package movements.
- Ensured compliance with safety protocols in high-volume warehouse environment.
- Collaborated with team members to streamline package processing workflows.
- Trained new employees on scanning procedures and best practices.
- Identified and reported discrepancies in package counts to management promptly.
- Implemented system improvements, enhancing accuracy of package tracking data.
- Managed time effectively, balancing multiple tasks and maintaining high levels of productivity during periods of both low and high shipment volume.
Retail Merchandiser
SAS Retail Services
Houston, TX, US
02.2021 - 10.2021
- Maintains full distribution and display of products in assigned accounts per plan-o-gram.
- Rotates stock, clean and stock display and price merchandise as appropriate.
- Performs such duties as checking date codes, ensuring adherence to approved plan-o-gram.
- Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.
Relief Manager
Public Storage
Houston, TX, US
02.2019 - 05.2020
- Worked independently at multiple locations within my District
- Sold packing and moving supplies
- Recommended storage solutions and assisted customers with their storage needs
- Managed, audited, balanced cash drawer; also prepared and made daily deposits
- Exceeded company goals and expectations at my assigned properties
- Received an award for selling the most merchandise in my district
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Mail Processor
DHL
Long Beach, CA, US
12.2018 - 02.2019
- Responsible for encoding and sorting, national and international mail and packages.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by
- Ensured accuracy in shipping labels and documentation for timely deliveries.
Ambassador
SP Plus/LAZ
Long Beach, CA, US
03.2017 - 07.2018
- Counted money for all parking lots and structures.
- Processed payments for monthly passes for residents and business employees.
- Assisted customers with parking payments at kiosk.
- Assisted customers with exiting the parking structures.
- Coordinated events and promotions to drive engagement and increase brand visibility.
Customer Service Representative
TJ Maxx
Houston, TX, US
05.2015 - 12.2015
- Provided great customer service while being a cashier.
- Prepared merchandise and organized the backroom.
- Last but not least, helped customers with credit card account information.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Inventory Specialist
RGIS
Houston, TX, US
09.2009 - 11.2010
- Provided excellent customer service as well as an accurate and efficient inventory count of their merchandise.
- Responsible for inputting data information using 10 key RM-1 microcomputer.
- Established and managed flow plans for inventories to ensure productivity and accuracy standards were met.
- Acted as a liaison between team members and store personnel.
- Supervised and continuously managed schedules for multiple team members.
- Trained team members to help improve accuracy and productivity.
Education
High School Diploma -
Alphonso Crutch High School
Houston, TX03.2003
Skills
- Microsoft Office
- Customer service
- Problem solving
- Retail sales
- Warehouse Experience
- Microsoft Word
- 10 Key Data Entry
- Management
- Packaging
- Shipping & Receiving
- Property Management
- Clerical Experience
- Office Management
- Merchandising
- Planograms
- Team player
Accomplishments
- Achieved employee of the month by completing conversion percentage with accuracy and efficiency.
Assessments
- Warehouse associate, Proficient, 2020-11-01
- Work style: Reliability, Expert, 2020-05-01
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Awards
#1 saler in the district, 2019-03-01
Timeline
General Manager
CubeSmart Self Storage
07.2022 - Current
Package Scanner
Amazon
11.2021 - 06.2022
Retail Merchandiser
SAS Retail Services
02.2021 - 10.2021
Relief Manager
Public Storage
02.2019 - 05.2020
Mail Processor
DHL
12.2018 - 02.2019
Ambassador
SP Plus/LAZ
03.2017 - 07.2018
Customer Service Representative
TJ Maxx
05.2015 - 12.2015
Inventory Specialist
RGIS
09.2009 - 11.2010
High School Diploma -
Alphonso Crutch High School