Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akeyah Jackson

Memphis,TN

Summary

Dedicated individual with many strengths in customer service, hospitality, sales, and promotion strategies. Proven ability to maintain positive customer interactions, while managing transactions accurately and efficiently. A strong communicator, team player, and eager to learn unfamiliar processes. With 5+ years of hands-on experience in customer service and sales, I am motivated to constantly develop new skills and grow professionally.

Overview

8
8
years of professional experience

Work History

Server

Reservations Restaurant
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Direct Support Professional

Behavioral Services of Tennessee
09.2022 - 12.2024
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.

Pharmacy Technician

Walgreens Pharmacy
12.2020 - 09.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Server

J. Alexander's Redlands Grill
12.2018 - 07.2020
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.

Sales Associate

Walmart
10.2017 - 02.2019
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

Esthetician License - Esthetics

Gould's Academy
Memphis, TN
07-2025

High School Diploma -

Southwind High School
Memphis, TN
05-2019

Skills

  • Allergy awareness
  • Item promotion
  • Exceptional customer service
  • High-frequency machine use
  • Extractions and pore cleansing
  • Customized skincare plans
  • Sanitization
  • Microdermabrasion expertise
  • Eyebrow shaping and tinting
  • Spa retail sales
  • Social media marketing
  • Eyelash extension application
  • Advanced facial techniques
  • Galvanic current treatments
  • Dermaplaning
  • Chemical facial peels
  • Waxing
  • Makeup
  • Skin analysis
  • Massage

Timeline

Server

Reservations Restaurant
08.2024 - Current

Direct Support Professional

Behavioral Services of Tennessee
09.2022 - 12.2024

Pharmacy Technician

Walgreens Pharmacy
12.2020 - 09.2022

Server

J. Alexander's Redlands Grill
12.2018 - 07.2020

Sales Associate

Walmart
10.2017 - 02.2019

Esthetician License - Esthetics

Gould's Academy

High School Diploma -

Southwind High School

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