Akeylah Evans
Killeen,TX
Summary
Dynamic and results-driven professional with a proven track record at GC Services, adept in customer service and problem-solving. Excelled in high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Demonstrates exceptional critical thinking and computer proficiency, significantly improving operational efficiency. Skilled in teamwork and professional communication, consistently delivering beyond expectations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
GC Services
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
School Nutrition Worker
Killeen ISD
08.2023 - 11.2023
- Efficiently managed time-sensitive tasks such as heating/cooking foods from scratch within specified timeframe for optimal freshness upon serving.
- Monitored portion control measures consistently to minimize waste while meeting regulatory requirements for servings sizes per grade level groupings.
- Improved cleanliness and sanitation standards by maintaining a clean and organized kitchen workspace.
Crew Member
McDonald's
02.2021 - 10.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Culinary Art - Applied Science of Culinary Art
Central Texas College
Killeen, TXDiploma -
Killeen High School
Killeen, TX05.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Computer Proficiency
- Payment Processing
- Professional telephone demeanor
Timeline
Customer Service Representative
GC Services
11.2023 - Current
School Nutrition Worker
Killeen ISD
08.2023 - 11.2023
Crew Member
McDonald's
02.2021 - 10.2022
Culinary Art - Applied Science of Culinary Art
Central Texas College
Diploma -
Killeen High School
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