Hi, I’m
AKEYLA M. JONES
Greensboro,NC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
years of professional experience
1
Certification
Work History
BEST BUY
CUSTOMER SERVICE SALES RECEPTIONIST
08.2014 - Current
Job overview
- ENSURED THAT ALL GUESTS RECEIVED A WARM GREETING AT THE REGISTER,
- THANKS FOR THEIR PATRONAGE
- CONSISTENTLY IMPROVED CUSTOMER SATISFACTION THROUGH EXPERTRESOLUTION CONFLICTS, ISSUES, AND CONCERNS
- PROCESSED HIGH NUMBERS OF ONLINE AND IN STORE ORDERS
- ASSISTED CUSTOMERS WITH RETURNS, REFUNDS AND RESOLVING TRANSACTION ISSUES.
- COUNTED, BALANCED AND RECONCILES CASH AND CREDIT CARD PAYMENTS AND IDENTIFIED GAPS IN PROPER CASH-HANDLING PROCEDURES.
- COUNTED MONEY IN CASH DRAWERS AT THE BEGINNING AND END OF SHIFTS TO MAINTAIN ACCURACY.
ARGUS COMMUNITY
OUTREACH HEALTH WORKER
11.2016 - 03.2018
Job overview
- EDUCATE AND ASSIST PATIENTS WITH CHRONIC CONDITIONS ABOUT
- SERVICES AVAILABLE TO THEM
- UPLOAD PROGRESS NOTES AND CONSENTS ACCURATELY AND PROMPTLY
- INTO RMA DATABASE
- PROVIDE DILIGENT OUTREACH TO LOCATE HARD TO FIND PATIENTS
AFFILIATED PHYSICIANS
OUTBOUND PAPERWORK ASSOCIATE
08.2016 - 10.2016
Job overview
- PREPARED OUTBOUND FLU PAPERWORK FOR NURSES
- ENSURED ALL DATA ABOUT FLU EVENTS ARE UP TO DATE IN THE COMPUTER
- SYSTEM
- PREPARED SHIPMENTS OF EMERGENCY MEDICAL KITS
ILLY CAFE
CUSTOMER SERVICE SALES RECEPTIONIST
08.2015 - 07.2016
Job overview
- PROCESSED ORDERS, RETURNS AND EXCHANGES
- ANSWERED HIGH VOLUME CALLS AND EMAILS
- RESPONDED AND RESOLVED CUSTOMER COMPLAINTS
- PROCESSED REFERRALS
Education
Strayer UniversityGreensboro, NC
Bachelor Degrees in Criminal Justice from Criminal Justice
09.2027
Dewitt Clinton High SchoolBronx, NY
High School Diploma
06.2010
Skills
- Customer Retention Strategies
- Employee Communications
- Accounts Payable and Accounts Receivable
- Trained in Salesforce
- Appointment Coordination
- Customer Account Management
- Multitasking and Time Management
- Customer Care
- Client Relationships
- Customer Relations and Communications
- SAP Processing
Certification
PROFICIENT IN MICROSOFT OFFICE
KNOWLEDGEABLE IN RMA
DATABASE
COMMUNICATION SKILLS
PERSONAL SKILLS
RELIABLE AND PROFESSIONAL
ORGANIZED
TIME MANAGEMENT
TEAM PLAYER
FAST LEARNER
MOTIVATED
Timeline
OUTREACH HEALTH WORKER
ARGUS COMMUNITY
11.2016 - 03.2018
OUTBOUND PAPERWORK ASSOCIATE
AFFILIATED PHYSICIANS
08.2016 - 10.2016
CUSTOMER SERVICE SALES RECEPTIONIST
ILLY CAFE
08.2015 - 07.2016
CUSTOMER SERVICE SALES RECEPTIONIST
BEST BUY
08.2014 - Current
Strayer University
Bachelor Degrees in Criminal Justice from Criminal Justice
Dewitt Clinton High School
High School Diploma