Akeysia Johnson
Hattiesburg,US
Summary
Recently graduated Surgical Technologist with robust hands-on training in aseptic techniques and surgical instrumentation. Brings a strong foundation in patient care support, conflict resolution, and active listening, developed through four years of diverse healthcare experience. Eager to contribute in a dynamic surgical setting by ensuring patient safety, and enhancing team collaboration.
Overview
3
3
years of professional experience
Work History
Communications Operator
Forrest General Hospital
Hattiesburg, MS
01.2025 - Current
- Operated multi-line phone system to manage incoming calls efficiently.
- Coordinated communication between medical staff and emergency personnel.
- Monitored radio systems to ensure timely responses to emergencies.
- Responded promptly to inquiries from patients and staff with professionalism.
Pharmacy Technician Support Rep(Remote)
IQVIA
08.2024 - 01.2025
- Assist patients with co-pay solutions, enhancing accessibility to medications.
- Resolve rejected claims through prior authorization, improving claim approval rates.
- Utilize analytical skills to streamline payment assistance processes.
- Collaborate with healthcare providers to ensure patient satisfaction.
- Deliver measurable results in reducing medication costs for patients.
Customer Service Representative(Remote)
Humana
07.2022 - 07.2024
- Demonstrated exceptional interpersonal skills by actively listening to Medicare members, empathizing with their concerns, and effectively communicating solutions to ensure a positive customer service experience.
- Utilized active listening skills to understand and address the unique needs and concerns of Medicare members, ensuring personalized and empathetic customer service interactions.
- Implemented effective conflict resolution strategies to de-escalate challenging situations with Medicare members, ensuring satisfaction and retention while upholding company values.
Education
Surgical Technology Program -
Pearl River Community College
Hattiesburg, MS12.2025
Associate Degree -
Copiah-Lincoln Community College
Wesson, MS05.2017
Skills
- Medical Terminology
- Conflict Resolution
- Patient Assistance
- Critical Thinking
- Surgical Instrumentation
- Aseptic Techniques
Clinical Experience
- Prepared operating rooms by setting up surgical instruments, equipment, and sterile supplies
- Anticipated surgeon needs and efficiently passed instruments during surgical procedures
- Collaborated with surgical teams including surgeons, nurses, and anesthesiologists to ensure optimal patient care
- Demonstrated strong attention to detail, time management, and the ability to work well under pressure
Case Experience
Actively scrubbed in on a range of surgical procedures, gaining hands-on experience in both 1st and 2nd scrub roles across multiple specialties.
- General Surgery: Hemorrhoidectomies, inguinal hernia repairs, and laparoscopic cases.
- Orthopedics: Arthroscopies, amputations, and Mako knee replacements.
- Ophthalmology: Cataract extractions.
- Neurology: Carpal tunnel release procedures.
Timeline
Communications Operator
Forrest General Hospital
01.2025 - Current
Pharmacy Technician Support Rep(Remote)
IQVIA
08.2024 - 01.2025
Customer Service Representative(Remote)
Humana
07.2022 - 07.2024
Surgical Technology Program -
Pearl River Community College
Associate Degree -
Copiah-Lincoln Community College