Akhmadjon Tulkinov
North Providence
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Phone Sales Representative
Citizens Bank
12.2020 - Current
- Handled over +100 incoming telephone calls, emails and chat requests.
- Completed daily cold calling and outreach to build sales pipeline.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Followed up with customers to solicit further sales.
- Negotiated pricing and payment terms with customers when possible to close deals.
Customer Service Agent
Citizens Bank
06.2019 - 12.2020
- Greeted customers in a friendly and helpful manner.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
Branch Customer Service Representative
T-Mobile
02.2017 - 06.2019
- Greeted customers in a friendly and helpful manner.
- Educated 50+ walk-in customers daily basis about available services, products and T-Mobile resources.
- Handled 100+ calls on a day basis with a sense of calm and good work ethic.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
Education
Bachelor of Science - Business Administration And Management
Johnson And Wales University
Providence07.2019
Skills
- Performance Goals
- Sales Expertise
- Business Solicitation
- Technical Support and Assistance
Timeline
Phone Sales Representative
Citizens Bank
12.2020 - Current
Customer Service Agent
Citizens Bank
06.2019 - 12.2020
Branch Customer Service Representative
T-Mobile
02.2017 - 06.2019
Bachelor of Science - Business Administration And Management
Johnson And Wales University