Akia Johnson
Summary
Qualified Loan Administrative Assistant with comprehensive background in loan processing and customer service. Successfully managed loan applications, ensuring thorough documentation and compliance with regulatory standards. Demonstrated proficiency in data entry and communication, enhancing team efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
Loan Administrative Assistant
Peoples National Bank of Kewanee
09.2024 - Current
- Maintain comprehensive knowledge of current lending regulations.
- Ensure proper record-keeping with meticulous organization skills that lead to easy access to vital documents during audits or other reviews.
- Demonstrated adaptability by quickly learning new software programs as needed in order to streamline work processes for increased productivity.
- Process payments.
- Reduced errors in data entry by maintaining strict attention to detail when inputting borrower information into the system.
- Set up files using loan officer checklist and submitted on-time for processing.
- Answer inquiries and provide superior customer service to clients.
- Assemble important paperwork and disclosures for borrowers.
- Monitor key dates to obtain information by deadlines.
Branch Manager/Account Specialist
World Acceptance Corporation
11.2020 - 09.2024
- Direct daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Conducted regular performance reviews for all employees in the branch.
- Develop strategies to increase customer satisfaction and loyalty.
- Manage staff scheduling, hiring and training processes.
- Oversee the approval of loans and lines of credit.
- Managed multiple accounts simultaneously, demonstrating exceptional organizational skills and attention to detail.
- Manged and collected on delinquent accounts.
Wireless Sales Representative
Russell Cellular Verizon Wireless
08.2019 - 11.2020
- Greeted customers, answered inquiries, and provided information on products and services.
- Assisted with the setup of customer accounts, including activating new devices.
- Demonstrated product features to customers to increase sales.
- Organized inventory shelves according to company standards.
- Ensured that all displays were properly stocked with merchandise in an attractive manner.
- Performed cashier duties when needed, including processing payments.
- Processed returns and exchanges of wireless devices in accordance with company policy.
CNA
Hammond Henry Hospital
07.2017 - 02.2019
- Aided with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Participated in educational programs designed to improve knowledge of health care practices.
Receptionist/CNA
Royal Oaks Care Center
09.2014 - 06.2017
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers and other visitors.
- Performed data entry tasks into various computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes and photocopying documents as requested.
Education
High School Diploma Equivalent -
Partners in Job Training
Kewanee, IL06.2015
CNA -
Black Hawk College
Moline, IL05.2016
Skills
- Computer skills
- Sales professional
- Customer service
- Strong attention to detail
- Document review
- Work prioritization
- File management
- Cash handling
Timeline
Loan Administrative Assistant
Peoples National Bank of Kewanee
09.2024 - Current
Branch Manager/Account Specialist
World Acceptance Corporation
11.2020 - 09.2024
Wireless Sales Representative
Russell Cellular Verizon Wireless
08.2019 - 11.2020
CNA
Hammond Henry Hospital
07.2017 - 02.2019
Receptionist/CNA
Royal Oaks Care Center
09.2014 - 06.2017
High School Diploma Equivalent -
Partners in Job Training
CNA -
Black Hawk College
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