Akia Williams
Las Vegas,NV
Summary
Young adult with exceptional learning skills and the ability to be coached. I take pride in doing my job to the best of my abilities and making sure that every person that I come in contact with a pleasant customer experience. Pushing the envelope of my mental capacity and broadening my knowledge is something I aspire to do in every venture.
Overview
4
4
years of professional experience
Work History
Tier 1 Technical Support Representative
Teleperformance USA
- I was responsible for marketing, upselling, and the overall leasing of a property
- This involved following up with potential renters, filing, sorting as well as document creating and organizing.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Researched and identified solutions to technical problems.
Barista
Starbucks
03.2018 - 09.2021
- Main duties included answering customer calls manning the POS system as well and managing employees
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Logistics Escalation Specialist
Amazon
09.2018 - 07.2020
- In this position I am responsible for handling customer and driver calls in the Logistics department
- The nature of these calls include:
- Assisting Driver in locating customer address
- Troubleshooting any on road driver issues as well as contacting customer's
- Customer calls would consist of:
- Locating packages
- Processing refunds
- Trouble shooting systematic issues De-escalating customer issues
- In my short time with this company I have learned alot and have been moved into the space of acting supervisor.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
- Followed up on customer interactions to maintain customer communication and successfully close resolved issues.
- Responded to customer inquiries to address concerns and maintain customer satisfaction and loyalty.
Education
High School Diploma -
Arbor View High School, Vegas
Skills
- Leading Software Development Teams
- Corrective Action Implementation
- Case Support
- Electronic Systems
- Stocking and Replenishing
Timeline
Logistics Escalation Specialist
Amazon
09.2018 - 07.2020
Barista
Starbucks
03.2018 - 09.2021
Tier 1 Technical Support Representative
Teleperformance USA
High School Diploma -
Arbor View High School, Vegas