Akiava Outley
Houston,TX
Summary
Detail-oriented administrative professional with 5+ years of experience supporting university operations, law enforcement communications, and community-based programs. Skilled in managing workflows, maintaining accurate documentation, and improving processes to support efficient daily operations. Experienced in educating, training, and guiding individuals through complex information, with a strong ability to communicate clearly and effectively. Known for organization, problem-solving, and the ability to support teams, leadership, and diverse populations in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
Ruston Police Department
Ruston, LA
02.2025 - 02.2026
- Managed high-volume emergency and non-emergency calls, quickly assessing situations and dispatching appropriate personnel to ensure timely response
- Maintained clear communication with officers using CAD systems and radio channels, providing accurate, real-time information during critical incidents
- Documented detailed reports and call logs while demonstrating strong decision-making, professionalism, and composure in high-pressure environments
Customer Service Representative
COAST Professional Inc.
Monroe, LA
11.2020 - 02.2025
- Handled high-volume inbound calls and messages, resolving customer inquiries and issues efficiently while maintaining a positive and professional tone
- Utilized multiple systems and platforms to document interactions, process requests, and ensure accurate and timely follow-up
- Demonstrated strong communication, problem-solving, and time management skills while working independently in a remote environment
Mental Health Specialist
Forever and A Day, LLC
Monroe, La
04.2022 - Current
- Provided psychosocial rehabilitation services by implementing individualized treatment plans and teaching coping, communication, and daily living skills
- Facilitated individual and group sessions to support emotional regulation, behavior management, and overall mental wellness
- Monitored client progress, documented detailed session notes, and collaborated with treatment teams to ensure effective, client-centered care
Pharmacy Clerk Supervisor
Super 1 Foods Pharmacy
Ruston, LA
03.2019 - 11.2021
- Supervised daily operations of pharmacy clerks, ensuring efficient workflow, accurate prescription processing, and compliance with policies and regulations
- Trained, scheduled, and supported staff, participated in interview processes, and maintained high standards of customer service while resolving escalated issues
- Managed inventory, processed transactions, and maintained accurate records to ensure organization, efficiency, and patient confidentiality
Education
Master of Arts - Concentration in Psychology
Grambling State University
Grambling, LA07.2026
Bachelor of Arts - Sociology
Grambling State University
Grambling, LA12.2021
Skills
- Administrative Coordination & Records Management
- Research, Documentation & Data Analysis
- Client Support & Case Management
- Professional Communication (Written & Verbal)
- Critical Thinking & Problem-Solving
Certification
- Maximus Cyber Security and Privacy Awareness Training (2024)
- Information System Contingency Planning Training (2024)
- ACA Code of Conduct and Ethics (2024)
Timeline
Dispatcher
Ruston Police Department
02.2025 - 02.2026
Mental Health Specialist
Forever and A Day, LLC
04.2022 - Current
Customer Service Representative
COAST Professional Inc.
11.2020 - 02.2025
Pharmacy Clerk Supervisor
Super 1 Foods Pharmacy
03.2019 - 11.2021
Master of Arts - Concentration in Psychology
Grambling State University
Bachelor of Arts - Sociology
Grambling State University