Summary
Overview
Work History
Education
Skills
Timeline
Generic

RENEE CHARLES-WARREN

Brooklyn,NY

Summary

Versatile Administrative & Operations Professional with 10+ years of experience in dispatching, office coordination, customer service, and data management across healthcare, government, and corporate environments. Recognized for streamlining processes, improving team efficiency, and delivering excellent client and patient experiences. Skilled in CRM systems, scheduling, documentation, and cross-team collaboration. Proven ability to adapt quickly, solve problems, and contribute to organizational success in fast-paced, high-pressure settings.

Overview

13
13
years of professional experience

Work History

Dispatcher

DocGo
New York City
10.2024 - Current
  • Coordinated EMT dispatches, improving patient response times by 20%.
  • Streamlined documentation for 500+ patient records, increasing billing accuracy and reducing processing time.
  • Managed resources using scheduling tools, ensuring efficient allocation and faster response.
  • Maintained customer records in CRM, enhancing data accuracy and service speed.

Patient Generalist

Medrite Urgent Care
Queens, NY
06.2024 - 10.2024
  • Scheduled patient appointments and supported front desk operations in a high-volume clinic.
  • Partnered with leadership to improve documentation processes, reducing patient wait times.
  • Assisted in new employee onboarding and training for smoother transitions.

Letter Carrier

United States Postal Service
New York
03.2020 - 03.2024
  • Delivered and tracked 500+ packages daily using handheld technology.
  • Ensured accurate and timely distribution of sensitive mail.
  • Communicated equipment needs to management, reducing downtime.

Lead Front Desk Receptionist

LIV UnLtd
New York
10.2018 - 01.2020
  • Oversaw front desk operations, scheduling, and guest services.
  • Supervised and trained staff on procedures and software systems.
  • Developed inventory tracking system, improving supply management.

Youth Development Specialist / Administrative Assistant

Police Athletic League
New York
12.2015 - 07.2019
  • Managed scheduling, data entry, filing, and program documentation for youth programs.
  • Built strong relationships with families, providing mentorship and coordinating services.
  • Assisted with grant reporting by maintaining accurate program records.

Administrative Intern / Assistant

High School of Arts and Technology
New York, NY
09.2012 - 06.2014
  • Provided office and IT support, enhancing academic and extracurricular programs.
  • Organized events with the Parent Teacher Coordinator, improving family engagement.
  • Managed office supplies and filing systems for greater efficiency.

Education

Bachelor of Science - Computer Information Systems

Medgar Evers College
Brooklyn, NY
01.2015

High School Diploma -

High School of Arts and Technology
New York, NY
06.2014

Skills

  • Administrative support & office management
  • Calendar & scheduling coordination
  • Customer Service & Communication
  • Data Entry & Records Management
  • Dispatch & Logistics Software (Fleetio, Verve)
  • CRM Systems (data accuracy & workflow automation)
  • Process Improvement & Problem-Solving
  • Team Collaboration & Training
  • Inventory & Supplies Coordination

Timeline

Dispatcher

DocGo
10.2024 - Current

Patient Generalist

Medrite Urgent Care
06.2024 - 10.2024

Letter Carrier

United States Postal Service
03.2020 - 03.2024

Lead Front Desk Receptionist

LIV UnLtd
10.2018 - 01.2020

Youth Development Specialist / Administrative Assistant

Police Athletic League
12.2015 - 07.2019

Administrative Intern / Assistant

High School of Arts and Technology
09.2012 - 06.2014

Bachelor of Science - Computer Information Systems

Medgar Evers College

High School Diploma -

High School of Arts and Technology

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