AKIERA Z. RICHARD
Brandon,FL
Summary
Results-driven Front-of-House Manager focused on enhancing guest experiences and operational efficiency. Leveraged staff training and proactive issue resolution to improve service quality and customer loyalty. Recent graduate with strong research, technical, and problem-solving skills, committed to quick learning and detail-oriented execution.
Overview
5
5
years of professional experience
Work History
Account Associate
T-Mobile
TAMPA, FL
08.2025 - 05.2026
- Managed customer inquiries and resolved issues across communication channels, improving customer experience.
- Supported account management by tracking customer interactions and maintaining accurate records to ensure seamless service delivery.
- Responded promptly to customer inquiries about payment status and billing questions, ensuring clarity and support.
- Collaborated with team members to enhance service processes and improve customer satisfaction.
- Collaborated with team members to streamline service processes, boosting customer satisfaction.
- Performed financial calculations for amounts due, interest charges and balances.
FRONT HOUSE MANAGER
ISAACS WORLD FAMOUS
02.2021 - 03.2025
- Trained and supervised staff to improve customer service skills and operational efficiency.
- Trained and instructed new staff on customer service and store policies to ensure consistent service quality.
- Responded promptly to customer needs, enhancing satisfaction and fostering loyalty.
- Advised customers on upselling opportunities and resolved inquiries to enhance sales.
- Maintained safe, welcoming, and organized environment for staff and customers.
- Assign tasks to staff to ensure efficient operations.
- Ensuring correct prices, accepting payments, and administering receipts to customers.
- Operating the cash register, scanner, scale, computer payment system.
Education
Associate of Arts - Business Administration And Management
Hillsborough Community College
Tampa, FL05-2026
HIGH SCHOOL - photography journalism
BLAKE HIGH SCHOOL
05-2025
Skills
- Account management
- Customer service
- Client relationship
- Communication
- Organizational skills
- Problem-solving
- Performance evaluation
- Compliance
- Team engagement
- Adaptability
- Conflict resolution
- Active listening
- Professionalism
Leadership Experience
- Train and instruct new staff on customer service and store policies.
- Assign tasks to staff to ensure efficient operations.
Timeline
Account Associate
T-Mobile
08.2025 - 05.2026
FRONT HOUSE MANAGER
ISAACS WORLD FAMOUS
02.2021 - 03.2025
Associate of Arts - Business Administration And Management
Hillsborough Community College
HIGH SCHOOL - photography journalism
BLAKE HIGH SCHOOL