AKIKAZU MATSUNO
Los Angeles,CA
Summary
Motivated retail sales professional recognized for enhancing customer loyalty and driving sales through personalized service and in-depth product knowledge. Skilled in identifying customer needs and resolving inquiries swiftly to boost satisfaction levels.
Overview
8
8
years of professional experience
Work History
Sales Specialist
Rag & Bone
West Hollywood, California
03.2025 - Current
- Cultivated customer relationships through personalized service and product expertise, resulting in increased customer loyalty.
- Delivered exceptional service that identified and generated additional sales opportunities.
- Established strong connections with key accounts through regular visits and follow-ups.
- Resolved customer inquiries promptly, leading to improved satisfaction and repeat business.
Sales Supervisor/Key Holder
KITH
Los Angeles, CA
03.2024 - 11.2024
- Built rapport with clients through quality customer service and effective problem solving, enhancing customer loyalty
- Established personal connections with customers, consistently exceeding service expectations and fostering repeat business
- Tracked customer orders accurately, identified and resolved issues during fulfillment to ensure timely delivery and customer satisfaction
- Wrote a monthly sales report, updated it daily, and provided feedback on store performance
Sales and Marketing Specialist
NOMAINTENANCE
Los Angeles, CA
07.2022 - 08.2023
- Implemented targeted marketing strategies to generate qualified leads and drive sales revenue.
- Executed digital campaigns to improve brand awareness and online presence.
- Supported sales staff with timely market trends, detailed account analyses, and up-to-date product information.
- Welcomed customers to the store and provided guidance on merchandise selection. and offered assistance with selecting merchandise, finding accessories and completing purchases.
Assistant Manager
Trading Post Gallery By Dr.collectors
Los Angeles, CA
08.2021 - 03.2022
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Received recognition for optimizing sales and contributing to overall store success
- Enhanced merchandising and promotional strategies to increase customer engagement and sales
- Provided hands-on customer assistance, assessing needs and staying informed on consumer preferences.
Sales Associate
American Rag CIE
Los Angeles, CA
01.2021 - 08.2021
- Engaged customers to build rapport and foster lasting relationships.
- Assisted customers in locating products and verifying merchandise availability at other locations.
- Organized racks and shelves to enhance store visual appeal and promote specific merchandise effectively.
Sales Associate/Buyer
Wasteland
Los Angeles, CA
03.2019 - 11.2019
- Curated and arranged store merchandise racks and displays to enhance visual appeal and attract customer engagement
- Processed customer transactions by checking pricing, scanning items, applying discounts, and printing receipts
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
Retail Sales Associate
Buffalo Exchange
Los Angeles, CA
04.2018 - 04.2019
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience
- Welcomed customers, addressed product inquiries, and facilitated selections and purchases to drive satisfaction
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers
- Arranged merchandise racks and displays to create visually appealing environments that attract customer attention
Education
Henry J Kaiser High School
Honolulu05-2014
Skills
- Sales expertise
- Product knowledge
- Client relations
- Problem solving
- Time management
- Critical thinking
- Bilingual Communication
Timeline
Sales Specialist
Rag & Bone
03.2025 - Current
Sales Supervisor/Key Holder
KITH
03.2024 - 11.2024
Sales and Marketing Specialist
NOMAINTENANCE
07.2022 - 08.2023
Assistant Manager
Trading Post Gallery By Dr.collectors
08.2021 - 03.2022
Sales Associate
American Rag CIE
01.2021 - 08.2021
Sales Associate/Buyer
Wasteland
03.2019 - 11.2019
Retail Sales Associate
Buffalo Exchange
04.2018 - 04.2019
Henry J Kaiser High School