Akil Lumpkin

• Builds rapport with customers and assessed needs to make product recommendations and upsell.
• Educates customers about product features and benefits to aid in selecting best options for each individuals' needs.
• Builds strong client relationships through consistent communication and effective problemsolving.
• Provides first-rate service to all customers and potential customers.
• Provides ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.
• Manages sales pipeline effectively, prioritizing tasks to maximize revenue potential.
• Implements CRM tools to track client interactions, optimizing follow-up procedures for better results.
• Increases sales revenue by developing and implementing strategic sales plans.

• Provided a high level of service to members, demonstrated through high quality sales performance measurements and high member satisfaction ratings
• In addition to high sales numbers, they equally provided expert and useful counseling to members
• Took advantage of cross sales opportunities by possessing in depth product knowledge and anticipating and identifying the various needs of members
• Possessed good organizational skills, detail oriented, a positive attitude, and a proactive problem solver
• Resolved concerns with products or services to help with retention and drive sales
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction
• Assisted members with correcting account, service and system issues by educating on required forms and technical processes
• Assisted and advised new hires in cross selling techniques and company procedures
• Facilitated member inquiries, providing accurate information on products and services.
• Assisted with account openings and closures, ensuring compliance with credit union policies.

• Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
• Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
• Worked alongside retail representatives to enhance product presentations and advertising collateral
• Received 4 Homer Badge exceptional customer service awards

Pro Paint Sales Associate (July 2019 - February 2022)

• Engaged with customers to effectively build rapport and lasting relationships
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings
• Solved customer challenges by offering relevant products and services
• Trained and developed new sales team associates in paint products, selling techniques and company procedures
• Received 6 Homer Badge exceptional customer service awards

Flooring Sales Specialist (September 2018 - July 2019)

• Followed up with customers to assess satisfaction, answer questions and resolve concerns
• Maintained in-depth understanding of all available brands and types of flooring available to customers
• Boosted sales numbers with proactive account servicing and diligent relationship-building
• Drove team revenue totals by bringing in over $500,000 in sales
• Trained and developed new sales team associates in flooring products, selling techniques and company procedures
• Received 5 Homer Badge exceptional customer service awards

• Analyzed and reported social media and online marketing campaign results
• Increased customer engagement through social media
• Ensured successful outcome of web development strategy by aligning consistent brand messaging and visual designs across all digital outlets
• Devised strategies and roadmaps to support product vision and value to business
• Developed marketing content such as blogs, promotional materials and advertisements for social media