Akila Mezali
Fort Lauderdale,FL
Summary
Driven professional with a proven track record in customer service and problem-solving, honed at Dick's Sporting Goods and TJX Companies. Excelled in building customer loyalty and enhancing shopping experiences through effective teamwork and collaboration. Skilled in merchandise display, demonstrating reliability and adaptability in fast-paced retail environments.
Overview
9
9
years of professional experience
Work History
Retail Sales Associate/CSS
Dick's Sporting Goods
11.2022 - 02.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Coordinator
TJX Companies
10.2014 - 02.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Coordinated order processing, shipping, and delivery schedules to ensure timely delivery of products to customers.
Education
Algeria University
AlgeriaSkills
Customer Service
Teamwork and Collaboration
Problem-Solving
Cash Handling
Reliability and punctuality
Stocking and Receiving
Merchandise Display
Honest and Dependable
Organization
Adaptable and Flexible
Building Customer Loyalty
Sales floor organization
Timeline
Retail Sales Associate/CSS
Dick's Sporting Goods
11.2022 - 02.2024
Customer Service Coordinator
TJX Companies
10.2014 - 02.2019
Algeria University