Nayana Peak
Pembroke Pines
Summary
Enthusiastic and dependable customer service professional with experience in both retail and fast-paced food service environments. Recognized for creating positive customer experiences from the moment guests enter a store to the moment they leave. Strong background in sales, teamwork, cash handling, and resolving customer concerns. Known for reliability, positive energy, and the ability to keep customers satisfied while helping drive store sales and loyalty programs.
Overview
4
4
years of professional experience
2025
2025
years of post-secondary education
Work History
Customer Service Specialist (CSS) / Apparel Associate
Dick's Sporting Goods
11.2024 - Current
- Help customers find apparel, sizes, and fitting rooms while ensuring a positive shopping experience.
- Maintain a fully organized and presentable sales floor.
- Locate inventory in the back or place online orders when items are unavailable.
- Promote store products and the ScoreCard program to increase sales.
- Assist with front-end transactions and cash handling while helping resolve customer concerns.
Sales Associate
Champs Sports
06.2024 - 10.2024
- Delivered excellent customer service using open-ended questions to understand customer needs.
- Assisted customers with footwear and apparel selections.
- Maintained organized displays and supported team operations.
Team Member
Chick-fil-A (Fountains of Miramar)
10.2021 - 04.2022
- Took orders, handled payments, and ensured order accuracy.
- Provided friendly service from the moment guests entered the restaurant.
- Resolved issues quickly to ensure customers left satisfied.
Education
High School Diploma -
Miramar High School
Skills
- Customer Service
- Retail Sales
- Cash Handling
- Teamwork
- Problem Solving
- Merchandising
- Product Promotion
- Customer Conflict Resolution
- Store Organization
Attitude
Positive attitude and excellent teamwork.
Availability
Full availability - open schedule any day of the week.
Transportation
Reliable transportation and strong punctuality.
Personal Information
Age: 19
Timeline
Customer Service Specialist (CSS) / Apparel Associate
Dick's Sporting Goods
11.2024 - Current
Sales Associate
Champs Sports
06.2024 - 10.2024
Team Member
Chick-fil-A (Fountains of Miramar)
10.2021 - 04.2022
High School Diploma -
Miramar High School