Deena Metcalf
Ocala
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Specialist/ Apparel Associate
Dicks Sporting Goods
09.2023 - Current
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Educator
Lululemon Athletica
10.2024 - 01.2025
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Managed stock levels on the sales floor through efficient replenishment processes that maintained consistent product availability.
- Boosted sales by creating visually appealing merchandise displays and maintaining a clean, organized store environment.
Style Consultant
TArget
08.2021 - 09.2023
- Worked actively on the sales floor assisting guests and presenting our merchandise in an organized manner
- Answering customer phone calls and assisting our guests as a cashier is an everyday activity
- Re-merchandise the sales floor to provide and effective and easier way for our guest to shop
Education
Student - Interior Design
College of central florida
Ocala, FL05.2025
High school diploma -
Forest high school
05.2021
Skills
- Communication Skills
- Problem Solver
- Team Player
- Customer service
- Visual merchandising
Certification
EKG Certification
Languages
American Sign Language
Native or Bilingual
Timeline
Educator
Lululemon Athletica
10.2024 - 01.2025
Customer Service Specialist/ Apparel Associate
Dicks Sporting Goods
09.2023 - Current
Style Consultant
TArget
08.2021 - 09.2023
High school diploma -
Forest high school
Student - Interior Design
College of central florida
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