Akilah Bradford
Austin,TX
Summary
High-performing Sales Specialist at Apple with over two years of experience driving measurable impact in Services growth, customer satisfaction, and business engagement. Consistently recognized as a top contributor in Services performance and Business Introductions, with a demonstrated ability to influence peer outcomes and execute in high-volume environments. Seeking a Career Experience opportunity to expand cross-functional impact and contribute beyond retail operations.
Overview
9
9
years of professional experience
Work History
Sales Specialist
Apple Inc
Austin, TX
11.2023 - Current
- Ranked among top three contributors in Services performance at Apple Domain Northside, driving adoption of Apple TV+, Apple Music, Apple Arcade, and ecosystem offerings aligned with organizational priorities.
- Recognized as a leading contributor in Business Introductions, identifying and initiating conversations with prospective business customers to expand store impact beyond individual consumer transactions.
- Maintain a 91 Net Promoter Score (NPS) for the current quarter; previously awarded for achieving a 100 NPS score in recognition of exceptional customer experience delivery.
- Proactively shared performance strategies with peers to elevate Services outcomes, resulting in measurable improvement in team contribution and formal recognition from leadership.
- Executed high-volume product launches while maintaining operational efficiency and customer satisfaction standards.
- Entrusted with additional responsibilities beyond core role, demonstrating adaptability, initiative, and readiness for expanded scope.
Mail Carrier
United States Postal Service
Austin, TX
04.2023 - 08.2023
- Managed route operations with accuracy and efficiency in dynamic conditions.
- Demonstrated reliability, time management, and accountability in high-responsibility role.
Nanny/Family Assistant
Private Employers
Austin, TX
09.2021 - 09.2025
- Managed children, scheduling, logistics, and household operations, demonstrating organization, discretion, and time management.
Retail Associate/ Merchandiser
Target
Denton, TX
10.2018 - 11.2021
- Supported guest experience, merchandising execution, and fulfillment operations within a high-volume retail environment, contributing to customer satisfaction and operational efficiency.
Customer Service Captioning Assistant
CapTel Service Specialists
Arlington, TX
03.2017 - 05.2018
- Provided real-time captioning support for hearing-impaired customers, translating live conversations with accuracy and attention to detail.
- Managed high-volume inbound and outbound communications while maintaining professionalism and confidentiality.
- Demonstrated strong active-listening skills and rapid information processing in fast-paced environments requiring precision.
Education
Concordia University Texas
Austin, TX08-2026
Skills
- Cross-Functional Collaboration
- Customer Experience Strategy
- Performance Metrics & Growth
- Business Development Awareness
- Peer Mentorship
- Operational Execution
LANGUAGES
English
Timeline
Sales Specialist
Apple Inc
11.2023 - Current
Mail Carrier
United States Postal Service
04.2023 - 08.2023
Nanny/Family Assistant
Private Employers
09.2021 - 09.2025
Retail Associate/ Merchandiser
Target
10.2018 - 11.2021
Customer Service Captioning Assistant
CapTel Service Specialists
03.2017 - 05.2018
Concordia University Texas