Akilah Goodwyn
Courtland,VA
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Quality-focused and well-rounded professional with patient care experience. Able to provide cross-functional customer service and administrative support and function as the primary interface between the patient and the provider. Adept at managing time, coordinating details, and balancing competing demands. Effective problem solver, able to assess needs and identify solutions. Flexible Medical Administrative Assistant passionate about patient care. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
4
4
years of professional experience
Work History
Homemaker
Full Time Parent
05.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Insurance Specialist
Teleperformance USA-WFH
07.2020 - 01.2022
- Increased patient satisfaction by efficiently processing insurance claims and addressing inquiries.
- Enhanced data accuracy by meticulously updating patient records and insurance information in the system.
- Provided exceptional customer service, assisting patients in understanding their insurance benefits and financial responsibilities.
Customer Service Representative
Alorica-WFH
02.2022 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Diploma – Medical Administrative Assistant -
01.2023
High School Diploma -
06.2017
Skills
- Check In
- Check Out
- Data Entry
- Release of Information
- HIPAA Compliance
- Medical Laws & Ethics
- Medical Administrative Assistant
- Medical Terminology
- Medical Transcription
- Patient Processing
- Patient Registration
- Medical Records Management
- Medicare
- Medicaid
- HMO
- PPO
- Insurance Verification
- Basic Coding Skills for ICD-10 & CPT
- Anatomy & Physiology
- CMS 1500 Claim Form
- Billing Cycle
- Claims Appeal Process
- Medical Billing Knowledge
- Third Party Billing
- Microsoft Word
- MS Office
- Troubleshooting
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative - Alorica-WFH
02.2022 - 01.2024
Medical Insurance Specialist - Teleperformance USA-WFH
07.2020 - 01.2022
Homemaker - Full Time Parent
05.2020 - Current
Ultimate Medical Academy - Diploma – Medical Administrative Assistant,
Franklin High School - High School Diploma,
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