Akilah Hadaway
Brooklyn,NY
Summary
Dynamic leader with proven success at European Wax Center, enhancing customer satisfaction and streamlining operations. Excelled in team leadership and decision-making, significantly boosting sales through strategic planning. Skilled in conflict resolution and money handling, adept at fostering professional growth and improving performance. Achieved notable improvements in billing accuracy and inventory management.
Overview
7
7
years of professional experience
Work History
Assistant Manager
European Wax Center
12.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
Office Supervisor
Modern Urgent Care
01.2020 - 11.2023
- Assisted in recruiting top talent by conducting interviews, reviewing resumes, and making hiring recommendations to upper management based on candidate qualifications.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Ensured timely completion of projects by monitoring deadlines and setting clear expectations for team members.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Monitored front areas so that questions could be promptly addressed.
- Updated reports, managed accounts, and generated reports for company database.
Lead Teller
TD Bank
02.2019 - 01.2020
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Assisted in training new tellers to ensure a consistent level of excellent service across the team.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Mentored junior tellers, fostering professional growth and improved performance within the team.
Dental Receptionist
Kings Plaza Dental
05.2018 - 01.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
Education
Associate Of Applied Business - Business Administration
SUNY Fredonia
Fredonia, NY05.2017
High School Diploma -
Brooklyn School For Music & Theatre
Brooklyn, NY06.2014
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Goal setting
Timeline
Assistant Manager
European Wax Center
12.2023 - Current
Office Supervisor
Modern Urgent Care
01.2020 - 11.2023
Lead Teller
TD Bank
02.2019 - 01.2020
Dental Receptionist
Kings Plaza Dental
05.2018 - 01.2020
Associate Of Applied Business - Business Administration
SUNY Fredonia
High School Diploma -
Brooklyn School For Music & Theatre
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